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The right RPO partnership can give you access to expertise and technology that can revolutionise your talent acquisition capability, in addition to helping you make huge cost savings.

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Are you getting what you need from your current RPO partner?

RPO has evolved significantly, particularly over the past few years. The right RPO partnership can give you access to expertise and technology that can revolutionise your talent acquisition capability, in addition to helping you make huge cost savings.

Our checklist outlines the areas an RPO partner should be supporting you across to ensure you’re getting the kind of value you deserve:

Reduced costs

  • The built-in agility from your RPO partner should be allowing your business to scale cost up and down in line with demand, and your TA function.
  • Significant savings, especially against the use of a staffing agency, due to improved processes, economies of scale, and the ability to leverage lower cost recruiting channels and technology.

Access to the best talent

  • Your RPO partner should have access to an expanded talent pool. Their extensive network of expert recruiters should be able to quickly source, engage, and hire the right people for the right roles.
  • They should also be providing you with data-led insights on different industries that are ripe with skills-adjacent talent, which your TA team may not have considered before; helping you to tap into hidden talent streams.

Technological expertise

  • Being at the cutting edge of the latest talent technology, including AI and providing advice on the right talent technology stack to support your business objectives.
  • Management of the implementation of new technologies, to ensure you get the best ROI, including technology that leverages AI, to make recruitment better, fairer, and faster.

Talent Strategy

  • Ongoing review of your current TA operating model to ensure ongoing effectiveness and efficiency.
  • Advice on the best channel to secure the talent you need.

Superior candidate experience

  • It’s not just about finding the right talent tech to support your hiring needs, your RPO partner should understand that technology alone will not improve your hiring strategy, it’s all about optimizing the way it’s used, through a careful balance of tech and touch.
  • Expert navigation of candidates through every stage of the hiring process and an expert team dedicated to candidate experience advisory services.

Reduced time to hire

  • With access to a wider, more diverse talent pool, a more streamlined, tech-focused strategy, data-led market insights and up-to-the-minute sourcing methods your time to hire should be significantly reduced working with an RPO partner.

Elevated employer brand

  • Your RPO partner should be improving your employer brand as part of their expert service, developing an authentic and compelling EVP.
  • Communicating your EVP story in a way that is compelling and resonates with candidates.

Internal mobility

  • Any competent RPO partner should be focused on internal mobility, making your employees aware of opportunities, and ensuring a streamlined and efficient internal recruitment process for them.
  • Giving your internal talent the ability to pursue a broader range of opportunities not only boosts employee engagement and satisfaction, but helps you create a more resilient organisation.

Extreme flexibility

  • Support your HR department in managing TA peaks and troughs including hiring surges and employee reduction.
  • Mitigate uncertainty caused by a fluctuating talent landscape by ensuring your RPO partner takes on internal hiring risks.

Innovation

  • Along with innovative talent technology, a good RPO partner should be providing you with original solutions and create sourcing techniques to advise you on the best internal and external talent strategy.

Your RPO partner should always be a valuable extension of your talent team, not only helping you acquire a more diverse and skilled cohort of talent, cut costs, and operate more efficiently, but also helping you to upskill internally and increase internal mobility.

If you’re not getting everything you need from your current RPO partner, it might be time for a re-think. For more information on our RPO approach, or for dedicated support from an outsourcing partner you can trust, contact us today.


The role of Talent Acquisition in closing the green skills gap

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Tackling the skills crisis for a sustainable future

The role of Talent Acquisition in closing the green skills gap

Foreword

As business sustainability management becomes increasingly important, the recruitment industry has a unique opportunity to help organizations adapt by fostering innovative hiring practices that prioritize sustainability and build long-term resilience. Challenges should be seen as opportunities, and resistance to change seen as a problem to be solved.

As a global leader in talent acquisition services, AMS is well positioned to help organizations investigate the challenges ahead and forge a path for success.

To learn more, AMS reached out to talent leaders across a range of industries to examine trends and challenges related to the topic of green skills. We sought to understand the technical skills, knowledge, behaviours, and capabilities required to support a sustainable society, and to measure the extent of the green skills gap. The global survey reveals just how challenging it is to attract talent with green skills today and explores the reasons why. Potential barriers to bridging the green skills gap are investigated in our study. We also uncover the optimism that exists amongst talent leaders regarding bridging the green skills gap and propose critical actions organizations can take to respond to the challenges identified.

David Ingleson

Sector Managing Director, Energy Engineering and Industrials, AMS

Part 1

The rise of green skills

Sustainability is arguably the world’s most pressing concern. Around 1 million plant and animal species are threatened with extinction, many within decades, due to human activities1. Global energy-related CO2 emissions grew by 1.1% in 2023, increasing 410 million tonnes (Mt) to reach a new record high of 37.4 billion tonnes (Gt)2. Forty percent of the world’s population lacks access to clean and safe drinking water3. And in the past 150 years, half of our planet’s agricultural topsoil has been lost4.

It’s not hard to see why, according to recent research conducted by the European Centre for the Development of Vocational Training5, working towards a more sustainable future is not only an opportunity for economic advancement, but in our best interests for the future of the planet.

To combat climate change, protect our limited resources, and build social inclusivity and equality, the world is turning its attention to the green economy. The green economy refers to a circular system that aims to bring about sustainable development by reducing environmental risks and ecological scarcities. The green economy encompasses various sectors and activities that promote low-carbon, resource-efficient, and inclusive practices.

If we want to address the green skills gap, we need to understand that all future job roles will require green skills.”

– Allen Blue

As the world focuses its efforts, important terms such as green talent, green jobs and green skills have emerged. These terms are often used interchangeably; however, they refer to distinct yet interconnected aspects of the transition to a sustainable economy.

Green jobs are jobs in various sectors that specifically contribute to preserving or restoring the environment6. These jobs aim to reduce the environmental impact of economic activities, enhance energy and resource efficiency, and promote sustainable practices. According to the International Labour Organization (ILO), green jobs are those that:

  • Reduce consumption of energy and raw materials – these are jobs that focus on energy efficiency, renewable energy production, and sustainable resource management
  • Limit greenhouse gas emissions – these are positions that involve activities aimed at reducing carbon footprints, such as those in the renewable energy sector
  • Minimize waste and pollution – these are jobs in waste management, recycling, and pollution control
  • Protect and restore ecosystems – these are roles in conservation, reforestation, and sustainable agriculture

Examples of green jobs could include renewable energy technicians who install and maintain solar panels or wind turbines, energy auditors who assess energy use in buildings, or environmental engineers, who develop systems and technologies to reduce pollution and manage waste.

While green jobs remain critically important, the term green skills has risen to prominence over the past few years. Green skills are the building blocks of the transition to a green economy, and refer to the broader set of technical skills, knowledge, behaviors, and capabilities required to tackle the environmental challenges we face7, whether in traditionally green jobs or not. Green skills include capabilities like environmental awareness, sustainability reporting, creativity and innovation, or environmental impact assessment.

Industry perspectives: the increasing importance of green skills

Green skills, unlike traditional green jobs, are now being found – and sought after – in nearly every industry. This shouldn’t come as a surprise, as according to Climate Impact Partners, two-thirds of the Fortune 500 companies now have at least one significant climate commitment to adhere to8.

In our research, we asked business and talent leaders to share their views on the prevalence of and need for green skills in their own industry, and across other sectors. What we found suggests a real shift in the long-held view that green skills are only vital in “green sectors”. The results indicate that leaders now agree that green skills are important or even crucial in the vast majority of industries, see Figure 1.

The original “green sectors” continue to top the list

Not surprisingly, the Energy sector is still deemed to be the sector in which it is most crucial to have green skills (even though the definition specifically stated ‘not renewables’), with nearly 90% of respondents marking it a crucial skillset. The Utilities sector held the second spot with 78% of respondents noting that green skills are crucial. And finally, around three quarters of talent leaders said both Industrials and Materials must have green skills to operate today.

New sector demands for green skills are emerging

While talent and business leaders were clear that green sectors will continue to need green talent, there was a clear indication that new industries are turning their attention to this requirement. More than half noted that the Education sector must have green skills. Likewise in Healthcare, with 47% of respondents marking this industry as having a crucial need. Our research showed that Consumer products, including discretionary products and staples, should be prioritizing this skillset as well, while 41% of respondents deemed that Real Estate must look for green skills to thrive in the future. The sectors deemed least likely to need green skills at this time included Tech, Communications and Financial Services.

These results showcase the rapidly increasing awareness that green skills are important or crucial for every sector of the economy. This is an important recognition of the need for all sectors to think about sustainability seriously, and to consider this through the lens of attracting green talent to build a workforce for the future. It’s a critical shift in the talent landscape with far-reaching implications for TA and HR leaders who are already having to rethink hiring strategies due to a global skills shortage amplified by declining birth rates.

The green skills gap: urgent need, short supply, unclear path

Unfortunately, while the appetite for green talent is in high demand, we found through our research that it remains in extremely limited supply. It is projected there will be a shortage of 7 million green energy workers by 20309. Likewise, LinkedIn recently found that growth in demand for green skills is outpacing the increase in supply10. Our research shows that organizations are keenly aware that current approaches will not close the urgent gap (see Figure 2).

Figure 2: How quickly do you think the green skills gap needs to be bridged so business and government can deliver on their stated targets? 0-5 years - 84%, 6-10 years - 9%, 11-15 years - 4%, 16-20 years - 1%, never - 1%. How quickly do you think the green skills gap will be bridged as things stand, with the current stated policies and commitments by government and business? 0-5 years - 7%, 6-10 years - 20%, 11-15 years - 32%, 16-20 years - 24%, never - 9%.

When respondents were asked how quickly they felt the green skills gap needed to be bridged so that we can deliver on our stated targets (e.g., keeping global temperatures in line with the Paris Agreement), 84% felt this needed to be done in the next 5 years, whilst only 7% felt that this would be achieved in 5 years with the current policies and commitments by government and business.

84% of respondents said something needs to be done urgently to address the green skills gap, but only 7% think something will

Barriers to closing the green skills gap

Given this disconnect, it’s vital to understand the barriers to bridging the gap. We asked our respondents which of several factors they believe most hinders the widespread adoption of green skills in the global workforce. Talent leaders were widely split in their responses (see Figure 3).

Figure 3:Which factor below hinders the widespread adoption of green skills in the global workforce? Lack of collaboration between business, government and education sectors - 24%, High initial costs and investment required - 20%,  Insufficient training and educational programs - 20%, Resistant to change from traditional practices - 20%,  Lack of government initiatives and policies - 17%

Insufficient partnerships, limited training opportunities, high investment costs, resistance to change, and a general lack of effective collaboration are all cited as potential barriers, with a nearly even split across each. With such a spread of issues at play, there clearly needs to be a multi-faceted approach to addressing the green skills gap. In the next section, we examine approaches that encapsulate holistic collaboration, a willingness to invest with a longer timeframe in mind for returns, more training and educational programmes linked to the development of green skills, more willingness to accept change, and policies and initiatives in government that directly address the problem at hand.

1 UN Report: Nature’s Dangerous Decline ‘Unprecedented’; Species Extinction Rates ‘Accelerating’ – United Nations Sustainable Development
2 CO2 Emissions in 2023 (iea.blob.core.windows.net)
3UN Report: Nature’s Dangerous Decline ‘Unprecedented’; Species Extinction Rates ‘Accelerating’ – United Nations Sustainable Development
4Impact of Sustainable Agriculture and Farming Practices (worldwildlife.org)
5Cedefop; OECD (2015). Green skills and innovation for inclusive growth. Luxembourg: Publications Office of the European Union.
6What is a green job ? | International Labour Organization (ilo.org)
7IEMA – IEMA – Defining Green Skills
8Fortune Global 500 Climate Commitments | Climate Impact Partners
9Will a Green Skills Gap Put Climate Goals at Risk? | BCG
10Global Green Skills Report 2023 | LinkedIn

Part 2

Building green skills momentum

With the scale, complexity and scope of the challenge abundantly clear, our research turns to the opportunities and strategies that can help address the gap. Our findings are clear: there will not be a one-size-fits all solution for a global workforce to solve a global issue. Instead, there are multiple paths that leading companies are forging to build a foundation of green skills.

This section explores three key themes that emerged from our respondents – these are the activities that are gaining momentum among organizations and across industries. Our research uncovers the effectiveness of each today and presents several prospective opportunities to take the work further.

I. Promoting collaboration

Collaboration is essential to bridge the green skills gap. Moreover, effective collaboration needs to happen not only between government, business and the education sector but also with society at large (including the public and the media). Simply put, without holistic collaboration across all parties we will not solve the problem of the green skills gap and therefore climate change.

Effectiveness of partnerships today

Our research reveals that only 8% of organizations rate the collaboration between government, business and education as extremely effective today. On the flipside, nearly half of all respondents marked the current state of partnerships as only slightly effective, and a worrying 21% tell us it is not effective at all. See Figure 4.

Figure 4: How highly would you rate the collaboration between government, business and education in bridging the green skills gap? Extremely effective - 8%, moderately ffective - 14%, slightly effective - 56%, not effective at all - 21%.

What’s needed: Educational partnerships

Digging further, we asked organizations about the role that educational institutions play in today’s efforts to close the green skills gap. We specifically wanted to understand if tailored curricula could help strengthen the partnership model. A staggering 88% of talent leaders say this would be effective (see Figure 5). This is a significant call to action to all talent leaders to build strong connections with education providers and start influencing the content of curricula, so they align more closely to evolving industry needs.

Figure 5: How effective do you think it is to collaborate with educational institutions for tailored curricula to help in attracting and retaining talent with green skills? Highly effective - 47%, somewhat effective - 41%, not very effective - 11%, ineffective - 1%.

What’s needed: Influence on policy

Similarly, we found that collaborating with government to influence the policy agenda is a key piece of the solution. 83% of talent leaders felt it would be effective to engage much more with government departments in an attempt to proactively shape the policies pertaining to the green skills agenda, rather than work in retrospect (see Figure 6). While it is not unusual to see large organizations influencing the policy agenda of government, talent leaders should think very carefully in terms of how they may be able to shape the green skills agenda, or at least encourage their executive committees to become involved.

Figure 6: How effective do you think it is for your organisation to collaborate closely with government to influence the policy agenda to help in bridging the green skills gap? Highly effective - 31%, somewhat effective - 52%, not very effective - 11%, ineffective - 7%.

II. Nurturing a green skills pipeline

Building green talent requires the training and development of green skills – the skills, knowledge, and competencies that enable individuals to contribute to sustainable development and environmental conservation. The concepts of green education and eco-schools have begun to take root around the world, with dedicated programming aimed at cultivating citizens and leaders who are equipped to make meaningful and sustainable shifts in their communities and countries.

Most of these initiatives incorporate a three-pillar approach, which focuses on a reduced environmental impact of the campus itself, increased health and wellbeing among the school and parent community and increased environmental literacy for students . Schools that are recognized for their innovative approaches include The Green School in Bali and the University of California in USA .
However, beyond these localized efforts, our research shows that a significant disparity still exists between the current state of broad green skills education and what is required for the future. Most existing educational programs fall short of equipping the population with the necessary knowledge and abilities.

Effectiveness of green education today

When it comes to the topic of how effective current educational programs are in equipping individuals with the green skills required for the labour market today, there seems to be a significant mismatch between what industry needs, and what educators are actually providing. We found that only 5% of talent leaders believe that mainstream educational programs are highly effective in preparing candidates for the green labour market. A staggering 62% of respondents gave a failing mark to current educational programs in their ability to prepare learners with adequate green skills. See Figure 7.

Figure 7: How effective do you consider current educational programmes in preparing individuals with adequate green skills for the labour market?  Highly effective - 3%, somewhat effective - 39%, not very effective - 48%, ineffective - 11%.

What’s needed: Green skills for everyone

Part of the challenge with green education today is its limited reach. As we noted above, there are several schools that embrace the principles of green education and provide high quality green skill building for their students. Our research clearly shows, however, that a much more global, democratized approach is vital. We asked respondents to tell us which demographic groups should be prioritized for green skills education, and the results are very clear: all groups need this training (see Figure 8).

Figure 8: Which Demographic Groups to Prioritize for Green Skills Education? All demographic groups equally - 56%, College and university students pursuing relevant degrees - 12%, Current professionals seeking reskilling/upskilling opportunities - 13%, Other approach - 7%, Young students in primary and secondary education - 12%.

While about 10% of our respondents argued that specific groups of learners would benefit most, nearly 60% agreed that green skills education is critical across all learner groups – from primary students in their earliest educational experiences through secondary students, college and university students, and through to current professionals.

With the short-term need increasing rapidly but with a long-term vision required, I don’t see any other choice than to tackle all demographics. All require attention.”

II. Nurturing a green skills pipeline

Building green talent requires the training and development of green skills – the skills, knowledge, and competencies that enable individuals to contribute to sustainable development and environmental conservation. The concepts of green education and eco-schools have begun to take root around the world, with dedicated programming aimed at cultivating citizens and leaders who are equipped to make meaningful and sustainable shifts in their communities and countries.

Most of these initiatives incorporate a three-pillar approach, which focuses on a reduced environmental impact of the campus itself, increased health and wellbeing among the school and parent community and increased environmental literacy for students . Schools that are recognized for their innovative approaches include The Green School in Bali and the University of California in USA .
However, beyond these localized efforts, our research shows that a significant disparity still exists between the current state of broad green skills education and what is required for the future. Most existing educational programs fall short of equipping the population with the necessary knowledge and abilities.

Effectiveness of green education today

When it comes to the topic of how effective current educational programs are in equipping individuals with the green skills required for the labour market today, there seems to be a significant mismatch between what industry needs, and what educators are actually providing. We found that only 5% of talent leaders believe that mainstream educational programs are highly effective in preparing candidates for the green labour market. A staggering 62% of respondents gave a failing mark to current educational programs in their ability to prepare learners with adequate green skills. See Figure 7.

Figure 7: How effective do you consider current educational programmes in preparing individuals with adequate green skills for the labour market?  Highly effective - 3%, somewhat effective - 39%, not very effective - 48%, ineffective - 11%.

What’s needed: Green skills for everyone

Part of the challenge with green education today is its limited reach. As we noted above, there are several schools that embrace the principles of green education and provide high quality green skill building for their students. Our research clearly shows, however, that a much more global, democratized approach is vital. We asked respondents to tell us which demographic groups should be prioritized for green skills education, and the results are very clear: all groups need this training (see Figure 8).

Figure 8: Which Demographic Groups to Prioritize for Green Skills Education? All demographic groups equally - 56%, College and university students pursuing relevant degrees - 12%, Current professionals seeking reskilling/upskilling opportunities - 13%, Other approach - 7%, Young students in primary and secondary education - 12%.

While about 10% of our respondents argued that specific groups of learners would benefit most, nearly 60% agreed that green skills education is critical across all learner groups – from primary students in their earliest educational experiences through secondary students, college and university students, and through to current professionals.

With the short-term need increasing rapidly but with a long-term vision required, I don’t see any other choice than to tackle all demographics. All require attention.”

III. Finding (and keeping) green skills in your organization

There is no doubt that the green skills gap – similar in ways to the digital skills gap of the past few years – is here and will only continue to widen. According to the World Economic Forum, the global number of green roles has grown 8% per year for the last five years. However, LinkedIn’s most recent research shows that only 1 in 8 people on the platform currently have green skills listed in their profile . And the talent numbers aren’t picking up – over the last five years, while green jobs and roles with green skill requirements rose by 8%, the number of people listing green skills in their LinkedIn profiles only grew 6%.

As an example, a recent study by PwC shows that while the UK will need 400,000 jobs filled to help drive new energy sectors, estimates highlight a shortage of around 200,000 workers with the appropriate expertise and knowledge required .

With this gap ahead, organizations recognize that it will become increasingly difficult to attract, hire and retain green talent. In our study, more than three-quarters of our respondents say that it is already a challenge to bring in talent with green skills (see Figure 9).

More than ¾ of organizations say it’s a challenge to bring in talent with green skills.

Figure 7: How effective is it to offer specialised green training and development programmes to help in attracting and retaining talent with green skills? Highly effective - 31%, somewhat effective - 56%, not very effective - 12%, ineffective - 1%.

Availability of green skills not the only problem

While the lack of available green skills in the market is a big part of the challenge, there appears to be more at play. Our analysis shows that beyond the primary reason of the shortage in supply of sufficiently skilled candidates (43% of talent leaders posited this as the primary reason), there are other factors to consider. See Figure 10.

The results indicate that the availability of development programs, strong competition from other industries, and lack of competitive remuneration and reward are less important for attracting talent with green skills. Many might find this encouraging right now, but it’s worth noting that the digital skills story started in a similar way, with companies outside the tech sector forced to catch up and salaries for digital skills skyrocketing as the war for digital talent heated up rapidly.

Figure 10: Which factor below hinders the widespread adoption of green skills in the global workforce? Insufficient availability of qualified candidates/skills in the labour market - 43%;  Limited awareness from candidates of the organization’s green initiatives and sustainability agenda overall (branding) - 32%, Lack of internal development programs to upskill and reskill talent - 11%, Strong competition from other companies or industries offering better opportunities - 8%, Lack of competitve salary and benefits compared to other industries - 7%.

And perhaps most interesting is the finding that talent leaders believe much more could be done by their organizations from a branding perspective when attracting green candidates. In fact, nearly a third of talent leaders felt the primary reason for not finding green talent was because their organization was not sufficiently bringing to life some of the green initiatives and the sustainability agenda of their organizations.

82% of talent leaders feel that hiring talent with green skills in moderately or extremely challenging

What’s needed: Green EVP

Harnessing the power of employer branding should help alleviate some of the challenges. Take the energy sector as an example. Arguably the biggest impact an aspiring engineer who is keen to decarbonize the world can make right now would be to help a fossil fuel organization with their transition to renewable energy and to decarbonize their oil and gas operations, but it will require some compelling storytelling and employer branding to convince those people not to go straight into the renewable energy sector.

And as companies look to attract the next generations to the workforce, it’s worth remembering that Gen Z has been labelled the “sustainability generation”, building on a trend established by their Millennial peers. Research by Deloitte in 2023 revealed that half of all Millennial and Gen Z candidates scrutinize a company’s environmental practices before even applying, and 1 in 6 have recently moved jobs due to climate concerns.

11https://www.ecoschools.global/how-does-it-work
12https://sustainabilitymag.com/articles/top-10-most-sustainable-schools-in-the-world
13Global Green Skills Report 2023 (linkedin.com)
14https://www.pwc.co.uk/press-room/press-releases/Energy-transition-constrained-by-c200000-jobs-PwC-GJB.html#:~:text=New%20PwC%20analysis%20reveals%20a,meet%20its%20energy%20transition%20targets.

Part 3

Closing the gap:
strategies and
recommendations

To be sure, solving the green skills challenge will not be an easy task. It will require concerted effort and action from across an extended network of leaders from industry, education, public policy and economic development entities. However, organizations can and should take the lead, with innovative skilling, hiring, attraction and retention initiatives.

Our research has examined the challenge from multiple angles, and our analysis has revealed several opportunities for talent leaders to act. From this research, several key recommendations surface as critical to the green skills conversation. Organizations should consider how best to apply each of these actions within the context of the unique culture, workforce, leadership and business strategy of your company.

1. Embrace a long-term mindset. As a talent leader, educate yourself and your team about local and global issues. Encourage your organization to focus on critical planetary issues. Continuously listen to your workforce and the labour market to ensure deep visibility of essential green skills. Set up innovation hubs or labs to experiment with new technologies and approaches to sustainability, involving employees, partners, and stakeholders. Foster a culture of perpetual learning that rewards green skills development.

2. Champion collaboration. Work with government agencies to advocate for policies that support green skills education and workforce development. Work with schools, colleges, and universities to create programs and courses that focus on green skills and sustainability. Form partnerships with non-governmental organizations to support community-based sustainability initiatives and training programs. Inside the organization, establish cross-functional teams within the organization to work on sustainability projects and initiatives. Establish internship and apprenticeship programs that allow students to gain hands-on experience in green jobs.

3. Apply green skills with a fresh lens. Build clear, consistent awareness of what green skills mean in your organization. Identify the green skills that exist today in your workforce. Look at core and adjacent green skills, including capabilities like project management, data analysis, and communication that enhance green initiatives. Understand the size and scope of your green skills deficit. Examine opportunities to “re-badge” traditional non-green skills. Regularly review your green skills framework as these emerging skills are changing and shifting all the time. Look outside of typical “green jobs” to apply green skills across roles and work in your organization. Consider the transferability of green skills across technical and non-technical roles.

4. Let your green show. Align your core values with your sustainability efforts and commitments. Involve your employees in sustainability efforts by actively listening and engaging them to participate in local and global initiatives. Be transparent about your company’s sustainability goals, challenges, and achievements. Highlight your sustainability programs and achievements and publicize employee stories with an omni-channel approach. Showcase environmental and social responsibility in recruitment materials and employer branding to attract like-minded talent.

5. Prioritize specialized training and development. Ensure that your green skills strategy aligns with the overall sustainability objectives of your organization. Create a multi-modal development program for green skills. Partner with local or national educational institutions, environmental organizations, or third-party training providers to offer specialized courses and certifications in relevant green skills. Provide access to online courses and e-learning platforms that offer green skills training. Develop training that focuses on specific green skills required by your organization. Establish green skill mentorship programs so experienced employees can guide others in developing green skills. Offer gig or project opportunities where employees can apply green skills in real-world settings.

We need a collaborative approach to support closing the green skills gap.”

Conclusion

Bridging the green skills gap is of critical importance. While the task may seem daunting, HR and talent leaders are uniquely positioned to be a powerful force in closing the green skills gap and supporting sustainability efforts.

The results shared in this whitepaper show a clear indication that there is real concern amongst talent leaders that not enough is being done quickly enough. However, optimism remains. Our study shows that most leaders believe we still have time to bridge the green skills gap to hit our collective sustainability targets.

The challenges of a sustainable economy of course go beyond skills and talent, but it is our work and our people that will help us solve them. It is for this reason that talent leaders should lead from the front and champion collaboration to bridge the green skills gap.

The status quo is not an option – the time to act is now.

About the Author

David Ingleson, Sector Managing Director

David is responsible for driving growth and setting the global strategy in the Energy, Engineering and Industrials sector for AMS and has been supporting clients with their strategic talent agendas for the last 10 years. Prior to AMS David worked as an in-house Talent Acquisition leader. He has 25 years’ experience of the talent acquisition industry and holds an MBA from Warwick Business School. He recently completed the Business Sustainability Management course at the University of Cambridge, demonstrating his passion for sustainability.

If you have any questions on what support AMS can provide you with in the world of talent, please reach out to David; david.ingleson@weareams.com

About the research

As part of our ongoing examination of the global skills landscape, AMS is studying the importance of green skills in the global workforce. This year, we surveyed over 100 organizations to understand the opportunities and challenges facing companies today, measure the green skills gap, and uncover how leading organizations are successfully hiring and retaining this critical new capability. Respondents came from multiple industries, geographies and company size. Our analysis provides a clear picture of the current state and provides actionable guidance to talent leaders on how to bridge the green skills gap.

About AMS

We are a talent solutions business

Working with clients across the globe, we have learnt what it takes to build a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs.

To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the complex needs of the talent you are seeking to engage – whether that talent is external to your business or already inside it. Taking a holistic approach to the HR value chain and to attracting and retaining a world class workforce enables business success.

10,000+ experts, across 120+ countries, speaking more than 50 languages, delivering projects for the world’s most admired companies.

We are AMS. This is what we do.

Talent is our world.

We are AMS. This is what we do.

Talent is our world.

Our approach to sustainability

We are proud of the comprehensive approach we take to the environment, our impact on society, global corporate citizenship, and governance. For us, these are not just some of the most pressing issues of the day. They are at the very heart of how we conduct business. They always have been – and they always will be.

Across AMS, we focus our activities on the six United Nations Sustainable Development Goals where we believe we can have most impact: gender equality; reduced inequalities; decent work and economic growth; good health and wellbeing; affordable and clean energy and climate action. For more information, please read our Corporate Report.

The Energy Engineering and Industrials Sector at AMS

The Energy, Engineering and Industrials (EE&I) Sector in AMS constitutes a significant part of AMS’ global business. We work with many of the world’s leading EE&I organizations providing services from global transformative RPO, through to talent consulting services and digital solutions. Our strategy focuses on supporting organizations that are responding to the megatrends at play in the sector such as the decarbonization of industry, the energy transition, digitalization, and electrification. We collaborate and innovate in true partnership with organizations that are working towards a sustainable future for us all.


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AI in HR:

Leap over hiring hurdles and get straight to the right candidates

Get on track with talent technology

Today’s talent acquisition teams are grappling with an increasingly complex and rapidly changing market.

In the face of a prolonged time-to-hire cycle that is averaging 42 days, the current recruitment landscape presents numerous hurdles that hinder swift and precise hiring – from sourcing brand new skills, to higher candidate rejection rates, and increased competition for top talent.

Right now, the importance of finding a suitable candidate fit cannot be overstated. Both employers and job seekers benefit immensely from targeted candidate matches that are fuelled by skills and expertise.

Enter: Artificial Intelligence (AI).

AI can transform the approach to job hunting and recruitment. Harnessing its power can provide a strategic advantage, enabling companies to pivot towards agility, data-driven decision-making, and enhanced efficiency.

While leveraging this technology’s diverse capabilities to overcome barriers requires thought and planning, once successfully done, it can streamline recruitment efforts for faster, fairer outcomes.

This article delves into strategies for navigating this exciting new technology in its many forms. It addresses the hiring hurdles facing TA teams right now and explores how AI-driven talent tools can make all the difference in getting you straight to the right candidates.

Feeling the ambition to hire with AI?

Looking to integrate AI into your business and start overcoming the hiring hurdles in your organization? Here are some tips to help embrace the power of AI:

– Invest in AI-powered platforms tailored to your organizational needs, objectives and values.

– Foster collaboration between HR, IT, and AI specialists, and incorporate feedback into the strategy.

– Develop clear guidelines for AI implementation in recruitment processes.

– Provide comprehensive training on AI tools and methodologies.

– Cultivate a culture of learning, innovation, experimentation, and adaptability of AI applications.

– Emphasize data privacy and ethical considerations in AI usage.

Talent teams shared with us how they are gearing up to use AI

29%

Said customized outreach emails could be made more compelling by AI

31%

Said targeted job descriptions could be made creative with the use of AI

53%

Said automating interview notes with AI could help create concise summaries

41%

Said AI can strengthen hiring by creating faster short lists of candidates

*Results from four AI LinkedIn polls during April 2024

Overcoming your hurdles: common hiring obstacles and how AI can help

Examining your current hiring process from a bird’s eye view can pinpoint the areas that are consuming the most time and creating an unnecessarily long candidate journey.

It could be that Sourcers are multi-tasking multiple steps upfront with a candidate, or that recruiters are targeting the wrong individuals. Whatever is creating this friction, it’s vital to figure out what is stopping your talent team from reaching their end goals.

Talent Hurdle #1

Misuse of valuable time

Many TA departments are spending hours of their precious time and resource on admin-intensive jobs, such as interview scheduling and transcription, when they could be focusing on more valuable areas like improving the candidate experience and creating meaningful connections with applicants.

AI Action

Give small processes to AI

Tech-powered interview transcription and summarization capabilities allow recruiters to gather information quickly and store data effectively. And by automatically scheduling candidate interviews using agile and dynamic AI – problem solving will naturally improve and can help enrich the recruiter and candidate relationship. Taking these tasks away from recruiters ultimately allows them to interview more people per role, and in more depth.

Talent Hurdle #2

Disjointed candidate experiences

From job posting to acceptance, this multi-step journey requires careful assessment. A target audience need to feel engaged with your brand. They want to engage in a conversation in their language, using digital channels to ensure there is a cohesive experience throughout. But recruiters could benefit from more time focusing on their tasks while AI handles creation of a more engaging and consistent process.

AI Action

Elevate their journey with AI

AI can be used to create more compelling job descriptions, as well as more personalized and relevant outreach emails. Using chatbots and other AI-powered communication tools will offer candidates an experience that is highly personalized to them. This interactive and multi-channel candidate communication experience will benefit hiring prospects and require less manual effort from recruiters.

Talent Hurdle #3

High numbers of applicants

Providing every candidate with a great experience can be challenging, especially when recruiter resource is scarce and applicant volumes are overwhelmingly high in some cases. Without the right support and consistent communication, candidates could become disillusioned and drop out of the process to find other opportunities.

AI Action

Let AI tailor your talent pool

Skills mapping tools driven by AI create a more accurate skills fit between open roles and candidates. It means recruiters spend less time on the wrong individuals, providing a clearer path to candidates who are truly fit for the job. With a smaller but significantly more relevant talent pool to work from, recruiters can focus their energy on engaging the right people, effectively.

Talent Hurdle #4

Missing out on strong candidates

Many of today’s TA teams don’t have the ability to create skills profiles and global skills maps – or if they do there might be constraints around the processes here. This means that more diverse and underrepresented candidate groups, or remote-based candidates are often overlooked. As a result, the talent pool for open roles may be considerably limited.

AI Action

Cast your net wider with AI

As well as removing the wrong candidates from your hiring process, AI-powered skills mapping tools can also help to widen the original candidate search from which to create your finessed shortlist. AI technology can improve access to skills insights and pinpoint skilled individuals (both local and global) who may never have been seen or considered before, helping to create a more diverse talent pool.

Talent Hurdle #5

HR’s internal performance and talent management needs a boost

Is your helpdesk not functioning the way it was intended? Service centre functions could use an over haul? Are you finding costs are getting sunk into internal tech tools that don’t integrate and make sense for the business?

AI Action

Enhance your performance management with AI

Utilizing AI can help teams to run their internal processes more smoothly and uncovers areas of opportunity for internal mobility, workshopping, brainstorming etc. It can also identify areas where employees can be upskilled to perform new tasks.

Staying on course with ethical and compliant AI

While pinpointing ways in which AI can refine your hiring process is important, it’s also vital to ensure your AI solutions are rooted in compliance.

At the moment, there are many legislations and partnerships underway to formalize the process for leveraging AI as it finds its place in our world. With a near-daily influx of new AI-driven tools, staying up to date on these ever-shifting AI trends and legalities is crucial. But it can also be overwhelming.

So, where to start?

As a first stop in hiring safely with AI, consider how you’re using it. Do you need talent development in the AI space to enhance your workforce’s AI and talent tech capabilities, would you like machine learning and AI to support you in finding hires, or are you on the hunt for talent technology? Then understand what is happening in the AI safety regulations within your region. Will key announcements in global legislation impact your plans to adopt or leverage AI?

You may also consider working with an expert technology advisory partner with hands-on experience in a wide variety of AI tools. Organizations, like AMS, specialize in implementing and optimizing AI for businesses – from setting clear business goals that AI can support with, to upskilling internal teams and ensure readiness for AI adoption.

“While AI in recruiting has enormous potential, teams should validate the recommendations and work with their vendor partners, like AMS, to make sure these systems are trained on relevant data – and make sure real-world recruiters are involved.”

– Josh Bersin, The Josh Bersin Company

Questions to ask to avoid improper use of AI:

– Who has audited this tool or AI model and what were their findings?

– What data does this tool require to operate and does that data pose a risk?

– Are data points too limited? Is the system transparent?

– What processing is happening outside of the AI? Is other technology being used anywhere? Has it been tested?

– Are my candidates using AI to apply? How is this impacting hiring as well?

AI in talent: achieved! What’s next?

You’ve set out on this AI course, witnessed the transformative power it brings to your hiring game. Checked that box, conquered those obstacles. But let’s pause for a moment: did you truly reach the right candidates?

AI in talent acquisition isn’t a one-and-done deal; it’s an ongoing adventure that will require innovative and adaptive mindsets. To thrive, you’ll need to embrace change with the resilience and agility of a talent trailblazer. Because let’s face it, the employee of tomorrow isn’t just skilled—they’re open-minded, and ready to unleash AI’s true potential.

In this tech-forward hiring game, data reigns supreme. AI’s expertise hinges on its access to the key information. Without a steady stream of insights, trends, and patterns, its potential is limited and so is your ability to keep up with the talent you need.

The future of talent success lies in the willingness to adapt to tech.

The future of recruitment will present novel capabilities – such as around audio and video – that are likely to play a role in your hiring.

Prepare for big change ahead. AI demands a reimagining of your operational playbook and an overhaul to your team’s skills. It’s not just about compliance; it’s about unleashing the full potential of your tech-savvy workforce.

“By leveraging the opportunities tech-enabled RPO will bring to automation, administrative tasks and predictive insights, it allows people to do what they do best – transforming the candidate experience.”

Nikki Hall, Chief People Officer, AMS 

Ready to start overcoming your hiring obstacles with AI?

Need help getting started with Artificial Intelligence in Talent Acquisition?

Talk to AMS today.


Steps talent leaders can take to help Early Careers hires make an impact

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Are Gen Z ready for the world of work?

Ensuring candidates are ‘work ready’ is something businesses have been championing for many years. After all, new employees that can hit the ground running contribute greatly to business success.

But the last three-to-four years have brought this requirement to the forefront of people’s minds. The latest generation to enter the workforce haven’t had access to the same opportunities to learning as previous generations, thanks in part to the pandemic, when education and businesses were in lockdown for nearly two years. This has had a knock-on effect – something today’s employers need to empathise with and understand the impact.

Today’s early talent is not as ‘work ready’ as previous generations. In fact, according to research conducted by Intelligent.com, 40% of business leaders believe that Generation Z graduates are unprepared for today’s workplace.

So, what else has changed? And why is this new generation more in need of a clear and informative work-readiness approach than ever before?

Nearly one third (32%) of graduates feel unprepared for getting a job.

-Prospects Survey, June 2023

New generation, new issues

Here are some identifiable causes for a lack of ‘work readiness’ among today’s Early Careers candidates.

Virtual isolation

As well as the isolating impact of COVID-19 in the workplace, virtual environments have made things challenging for candidates and businesses. Many Gen Z candidates know nothing of being in a workplace environment. They haven’t had the luxury of an internship or done any in-person work experience therefore they don’t have many of the skills previous cohorts may have naturally possessed.

Office etiquette

Gen Z are the first digitally native generation so they are more than capable with digital interaction, but what about when it comes to going to work in the office? With interactions happening mostly online, work etiquette has become a big issue. Practices that are acceptable at home are not appreciated in the office. Company codes such as punctuality for meetings, how to dress in the office – Gen Z has less awareness of how business operates and expectations within specific environments. 

Different attitudes to work

Candidates’ attitude to work has also changed. Today’s cohorts want more from work, they want purpose, a feeling of belonging, they want to work for a company that aligns to their values. This has lead Gen Z to be more open with their employers. The new generation know that it’s a candidate driven market so are not afraid to tell employers what they think, whether this could be how to improve, what they like or don’t like about working in that environment.  This is why drop-out rates and retention rates are rising in some cases, as employers don’t understand the changing expectations of new hires and how they want to be communicated with or what they want from work.

Hybrid hopes

Lastly, hybrid working is still here. Our new generation is used to working when and where they want to. A recent survey by Handshake showed that 73% of Gen Z employees valued a flexible-working schedule. Remote, hybrid and other forms of flexible working are some of the wellbeing initiatives they expect from employers. Cost of living pressures require flexibility to work remotely, people don’t expect to commute 5 days a week, and candidates will require flexibility in any role offered to be a competitive option.

Over a quarter (26%) of Early Careers candidates cited ‘getting work experience’ as their biggest challenge over the past year.

– Prospects Survey, June 2023

How to make Generation Z ‘work ready’

The good news for employers and hiring managers is that our future talent are keen to learn. Nearly half (47%) of Gen Z professionals say they’re spending more time on learning and development to get ahead in their careers. This gives businesses a good platform to build on.

Here are some of the ways you can support your newest employees and keep them with you for longer.

Get back to basics

Many Early Careers employees may need to be taught basic business etiquette, including how to write a business email. This generation uses social media to communicate, often in shorthand. Consider setting up some bite-sized training for your new employees, to help them get off to a good start.

As well as teaching them how best to communicate and interact, it’s also crucial to demonstrate the importance of working as a team. This helps to encourage personal growth and improve resilience, providing young talent with the skills to adapt in the face of future obstacles.

Buddy them up

A great way to establish expectations and expose them to etiquette and nuances is to team new candidates with a mentor or work buddy. Mentorship is a powerful way to engage, upskill and support students and recent graduates, not least because they’ll probably have experienced the concept before in an educational setting.

Make it more engaging

Providing helpful onboarding information is important, but it needs be delivered in a way that sticks. Using digital content and webinars to educate and upskill people can be more effective than written information, for example, as can onsite preview events to showcase what comes next and network.

Giving feedback in an empathetic and personal way will also have greater effect. Instead of talking across a table, for example, try sitting side-by-side. Breaking down barriers is the most important objective before a candidate joins, make them feel part of your business from point of application or offer.

Review your flexibility

Many businesses are set in their ways of working. (If it works, why change it?) But, with the latest generation of candidates, flexibility will be key to success.

Talk with your candidates about how they like to work. What may look unproductive could be just a different way of doing things. For example, typing on a phone doesn’t necessarily mean a candidate is playing games or texting friends; many Gen Z professionals use their phone to write notes. Progressive employers will get – and keep – the best talent by listening to their candidates’ opinions and adapting the way they work.

Flexibility will also include those all-important working-from-home options.

Be upfront about career prospects

Leaving things to the last minute rarely works. It’s the same when talking about career prospects. If you want to avoid candidates jumping ship, show them where they can go in the business. This will give them focus and meaning, helping them see the bigger picture.  Providing role models who can illustrate varied career paths are impactful and authentic, being able to create learning journeys that are broad and fulfilling is key.

Make the effort to meet them in person

Even though a lot of the onboarding process is virtual, making the effort to meet candidates face-to-face can make a difference. By connecting with someone, whether that’s a recruiter or line manager, they start to feel part of the business. Forming those relationships early on means bonds are made, making candidates want to stay with a business.

Make sure everyone has a positive experience

Your employer brand is everything. Make a bad impression and it can affect how many candidates you attract. Make sure everyone who touches your organisation has a positive experience, whether they’re successful or not.

Candidates who are happy with the selection process and engagement are 38% more likely to accept an offer.

– AMS Talent Team survey

Need some help?

Changing the way you do your onboarding can be a big step. That’s where an Early Careers  recruitment partner can help.

They can provide the expertise and technology to educate, engage and upskill candidates with everything they need to join your business, making them feel part of your business before they even accept an offer. It’s work-readiness training that works for your business.

At AMS, our Early Careers coaching products enable you to make meaningful connections during application and pre–join stages, nurturing candidates during the selection phases, educating and inspiring them to be part of your organisation, and increasing the likelihood of retention. This inclusive approach not only reduces drop-out rates, but also improves the probability of candidates accepting an offer, and contributes to a positive and lasting relationship with your organisation. Learn more in the video below.

Need help in providing onboarding that provides a positive outcome for you and your Early Careers candidates? Talk to AMS today.



When ChatGPT made its debut in late 2022, the initial reaction was varied to say the least. Some technology experts predicted a bold new future of automation and innovation, business leaders predicted massive savings due to the elimination of huge swaths of jobs for millions of people while doomsayers predicted the end of the world when AI becomes self-aware.

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AI by 2025:
The urgent need for Training and Skilling

Contributors:

Allyn Bailey

Senior Director, SmartRecruiters

Julian Thomas

Managing Director of Digital Product, AMS

Rebecca Wettemann

CEO & Principal Analyst, Valoir

Generative AI (Gen AI) is an important part of the future of work but what does that mean for talent leaders?

Our experts agree that a new approach to skilling current and future employees in the ethical use of artificial intelligence is a must.

When ChatGPT made its debut in late 2022, the initial reaction was varied to say the least. Some technology experts predicted a bold new future of automation and innovation, business leaders predicted massive savings due to the elimination of huge swaths of jobs for millions of people while doomsayers predicted the end of the world when AI becomes self-aware. Thankfully, the more dire predictions haven’t materialized as organizations have proceeded with caution when it comes to handing the keys over to a tool that some critics have called “spicy autocomplete” in online memes.   

Talent leaders and their human resource counterparts have taken a keen interest in using Generative AI in their operations with plans to expand its use by 2025. And they are taking steps right now to make the promise of Gen AI in the organization a productive and profitable reality. To achieve these goals, TA leaders will need to focus on AI training so that current and future employees have the right skills to use AI as effectively and as ethically as possible.

Unfortunately, most modern talent acquisition teams have not adequately addressed skilling for using AI in the coming year, according to “Is HR Ready for AI,” a new report from market research firm Valoir.

In a study of 150 global HR leaders, Valoir found that nearly one quarter of businesses have adopted some form of Gen AI for talent acquisition, making it the leading area for Gen AI adoption to date. Meanwhile, 30 percent plan to adopt it in the next 24 months. In terms of training employees for using AI, however, only 14 percent have an established training policy, and a shockingly low eight percent have a skills development program in place for workers whose positions could be made extinct by machine learning.

According to Rebecca Wettemann, CEO and principal analyst for the Arlington, Virginia-based Valoir, TA leaders and their HR counterparts need to establish policies that provide guardrails for the safe and effective use of AI for all employees including their recruitment teams.

“Given how rapidly the field is evolving, TA leaders are going to have to look beyond their traditional training strategies to deliver effective AI training that is tailored to individual roles and existing skills levels,” says Wettemann.

And today’s Gen AI tools can help create the training and skilling programs for new and current employees. “Talent leaders need to move to a skills-based approach — if they haven’t already — to identify opportunities for retraining and upskilling as well as skills gaps,” adds Wettemann. “The good news (and irony) is that AI is well suited to helping them build dynamic skills taxonomies and map skills to learning and development opportunities.”

Gen AI Training Needs for Today and Tomorrow

TA leaders and their recruiting teams using machine learning is fairly old news. TA solutions have used AI to scour resumes, cover letters and job applications in recent years, but with the release of ChatGPT and similar tools that use large language models (LLMs), some recruiters are relying on Gen AI tools to craft interview questions and candidate emails, power chatbots that interact with candidates and guide them through the application and interview process, as well as establish that the hiring process complies with DEI mandates and current employment laws.

Along with this innovation, greater use of AI is coming to the hiring process and the training required may never stop, says Allyn Bailey, senior director of customer marketing for TA solution provider SmartRecruiters and a former global recruiter for Intel Corp.

“This technology isn’t just tinkering around the edges; it’s poised to fundamentally overhaul key aspects of the recruitment process,” says Bailey. “From recruitment marketing to candidate communication, assessment, and even the aggregation of hiring manager feedback, the potential for change is enormous.”

That said, Bailey says that machine learning’s most significant impact will come from businesses that don’t just stop at implementing Gen AI solutions. “The real game-changers will be those that strategically integrate these AI capabilities with a wide range of automation solutions, creating a seamless, efficient, and highly effective recruitment ecosystem,” she says.

“This holistic approach is where the future of talent acquisition lies, and we’re on the cusp of that exciting frontier,” adds Bailey.

Julian Thomas, Managing Director of Digital Product for AMS, paraphrases the advice that Uncle Ben gave Peter Parker in the origin story of Spider-Man: With great power comes great responsibility. And this means training employees with a new set of AI skills for the future.

“The training must focus on judgment and knowing the limitations of the technology. The people that are going to win are those who understand the limitations of this new technology as well as the opportunities,” he says. “The market is moving very fast and the technology’s moving even faster, so we need good training.”

One key area for training is data. SmartRecruiters’s Bailey predicts that TA professionals who use Gen AI will have to become data experts or become more comfortable with gathering and analyzing reams of information.

“In the Gen AI-driven hiring landscape, recruiters need to become maestros of tech, data, ethics, and experience design,” she says. “It’s about getting smart with automation tools to streamline TA operations, diving deep into data analytics for sharper insights, and navigating the ethical maze of AI with a clear compass.”

This new data generated by AI can be analyzed for greater insights into the organization and the people who use these tools. “While we have reports on time to hire and things like that, AI is applying a large language model to the structured data we generate. This will make a much more natural way of reading insight from our process and the data we generate,” says Thomas.

One of those insights is the candidate experience in the recruitment process, or what Bailey calls the “secret sauce” in creating “journeys” through the hiring process that resonate with candidates and TA teams alike to make every touchpoint meaningful with AI.

“Savvy recruiters will weave these elements together, creating a recruitment symphony that’s both efficient and human-centric,” she says. “As companies catch the beat, those leading the charge in blending these skills will not just fill positions but will shape the future of work itself. It’s time to remix recruitment with a blend of tech, heart, and art.”

Avoiding AI Hallucinations and Other Traps

But not all is wine and roses when using current ChatGPT and similar tools. Ask anyone who has used ChatGPT to write their obituary; the results are often ludicrous. The current batch of machine-learning tools have a propensity to generate responses that are flat-out false when given low-quality data;  improper or misleading prompts; or unique interpretations of different AI systems. These are called “AI Hallucinations” when a Gen AI tool fabricates answers from whole cloth.

And there are real-world repercussions when AI Hallucinations occur. ChatGPT, for example, inferred that an Australian politician was guilty in a bribery scandal when he was in fact the whistleblower. In the summer of 2023, a U.S. judge fined two New York lawyers who submitted a legal brief that included six fabricated case citations generated by the same Gen AI platform. This illicit action came at a price: a fine of $5,000.

“TA leaders need to be thinking about training beyond the technical use of AI in areas like critical thinking, so employees will be prepared to evaluate and interpret recommendations that AI delivers,” advises Wettemann.

Thomas agrees. “TA teams also need measurement of the effectiveness and outcomes of their work. We need to establish controls to understand the efficacy and ensure everyone is using it in the same way,” he says. “The organizations that do that will be successful.”

Right now, challenges have emerged in adopting policies and practices for AI training. Valoir found that the biggest hurdle inside organizations is a lack of AI skills and expertise (26 percent), followed by the fear of risk or compliance issues (23 percent), and lack of resources or budget (22 percent).

Training for Using AI Ethically

Employees using AI must also be trained in its ethical use, especially in terms of achieving DEI mandates and complying with government regulations. The current iteration of Gen AI may be a modern, cutting-edge tool that is less than two years old, employers cannot ignore anti-discrimination employment laws that have been on the book for decades. But the potential is there, warns AMS’ Thomas. These large language models (LLMs) based on public Internet content and data gathered inside an organization has the potential to, in his words, “institutionalize corporate biases.” In short, recruiters using AI may inadvertently end up interviewing and recruiting people who look like them and share their backgrounds.

At the same time, recruiters must train for the day when recruiters will allow Gen AI to make hiring decisions, even if this reality could be years in the future.

AI will indeed take the reins in hiring decisions, predicts Bailey. “While we’re often hesitant to sideline human judgment, the reality is that humans bring biases, delays, and inconsistencies to the table,” she says. “AI, on the other hand, offers a path to more objective, efficient, and streamlined recruitment processes.”

Despite what Bailey calls “popular resistance” to the idea that a machine will eventually hire human beings, she believes that the future of hiring leans heavily towards AI-driven decisions. “The question isn’t if AI will lead in hiring, but when and how we’ll adapt to this shift,” she says.

Thomas agrees that it would be naive for TA leaders to assume that Gen AI hiring new workers won’t happen in the near future in the same way that medical AI tools won’t diagnose illnesses and prescribe medications. Not only will AI hire new workers, Thomas believes it will decide which AI technology to deploy inside an enterprise.

“Will AI recruit people? If it does, it’ll be because it’s trusted, understood and measured to be more effective than a human recruiter. But while it isn’t measured and known to be more effective right now, then it shouldn’t do so,” he says.

“This is one reason that recruiters should be trained and not currently hand over the hiring of a candidate to Generative AI, no matter how smart it appears to be,” advises Thomas.

Ultimately, employees and especially TA teams must be trained in the potential power of Gen AI as a productive and potentially disruptive form of workplace technology. At the same time, everyone who trains employees in using this new gear must not lose sight of the people it is designed to serve.

“This is really about putting human factors first and understanding that while there’s plenty of potential benefit from AI, there’s also a lot of fear and it’s not all unfounded,” warns Wettemann. “Rather than taking a technology-first generative AI strategy, leaders will need to take a human-first approach, giving employees both the guardrails and incentives they need to maximize value and minimize risk from AI.”

 written by Phil Albinus and reviewed by Catalyst Editorial Board

with contribution from:

Training for Using AI Ethically

Employees using AI must also be trained in its ethical use, especially in terms of achieving DEI mandates and complying with government regulations. The current iteration of Gen AI may be a modern, cutting-edge tool that is less than two years old, employers cannot ignore anti-discrimination employment laws that have been on the book for decades. But the potential is there, warns AMS’ Thomas. These large language models (LLMs) based on public Internet content and data gathered inside an organization has the potential to, in his words, “institutionalize corporate biases.” In short, recruiters using AI may inadvertently end up interviewing and recruiting people who look like them and share their backgrounds.

At the same time, recruiters must train for the day when recruiters will allow Gen AI to make hiring decisions, even if this reality could be years in the future.

AI will indeed take the reins in hiring decisions, predicts Bailey. “While we’re often hesitant to sideline human judgment, the reality is that humans bring biases, delays, and inconsistencies to the table,” she says. “AI, on the other hand, offers a path to more objective, efficient, and streamlined recruitment processes.”

Despite what Bailey calls “popular resistance” to the idea that a machine will eventually hire human beings, she believes that the future of hiring leans heavily towards AI-driven decisions. “The question isn’t if AI will lead in hiring, but when and how we’ll adapt to this shift,” she says.

Thomas agrees that it would be naive for TA leaders to assume that Gen AI hiring new workers won’t happen in the near future in the same way that medical AI tools won’t diagnose illnesses and prescribe medications. Not only will AI hire new workers, Thomas believes it will decide which AI technology to deploy inside an enterprise.

“Will AI recruit people? If it does, it’ll be because it’s trusted, understood and measured to be more effective than a human recruiter. But while it isn’t measured and known to be more effective right now, then it shouldn’t do so,” he says.

“This is one reason that recruiters should be trained and not currently hand over the hiring of a candidate to Generative AI, no matter how smart it appears to be,” advises Thomas.

Ultimately, employees and especially TA teams must be trained in the potential power of Gen AI as a productive and potentially disruptive form of workplace technology. At the same time, everyone who trains employees in using this new gear must not lose sight of the people it is designed to serve.

“This is really about putting human factors first and understanding that while there’s plenty of potential benefit from AI, there’s also a lot of fear and it’s not all unfounded,” warns Wettemann. “Rather than taking a technology-first generative AI strategy, leaders will need to take a human-first approach, giving employees both the guardrails and incentives they need to maximize value and minimize risk from AI.”

 written by Phil Albinus and reviewed by Catalyst Editorial Board

with contribution from:

Allyn Bailey

Senior Director, SmartRecruiters

Julian Thomas

Managing Director of Digital Product, AMS

Rebecca Wettemann

CEO & Principal Analyst, Valoir


Learn how you can build a business case for Recruitment Process Outsourcing

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TEST: Get your complete guide to Recruitment Process Outsourcing (RPO), from the experts (COPY) (COPY)

Get the business case for Recruitment Process Outsourcing now

It’s time to take a closer look at how an RPO partner can help your organization optimize hiring in a competitive market.

Get your copy of the paper for insights into how an RPO partner can help you:

  • Build a talent pipeline to fulfil today’s talent needs as well as what you might need in the future.
  • Develop and communicate an authentic employee value proposition.
  • Embed DEI at every level of your organization.
  • Streamline your recruitment process with the latest and greatest technology.

  • Understanding when to delegate tasks and let go is a challenge for all business leaders, but it is especially difficult for those running startups and small to medium size enterprises.

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    Why small/ medium businesses in the DACH region should consider RPO

    Commentators:

    Josh Bersin

    Founder and CEO of The Josh Bersin Company and HR and TA technology analyst

    Tanja Lahaye

    Client Solutions Director DACH, AMS

    Rebecca Wettemann

    Founder and CEO of market analysis firm, Valoir

    Understanding when to delegate tasks and let go is a challenge for all business leaders, but it is especially difficult for those running startups and small to medium size enterprises.

    When is the right time to hand over the reins to an expert and focus on something different? How do you know when you need help? Most importantly, when will the benefits of outsourcing outweigh the costs?

    Germany alone is home to more than 2.6 million small / medium enterprises employing 19 million people, approximately half of its entire workforce. Hundreds of thousands of new small firms are created each year, boosting the economy and building new jobs. Yet finding, attracting and onboarding quality talent can be a problem for small businesses.

    There is a misconception in talent acquisition that recruitment process outsourcing (RPO) is only for big businesses with big turnovers. However, RPO can be hugely effective for SMEs and mid-size companies who are growing rapidly in scale and geographic reach.

    Expertise and access

    This is because RPO isn’t just about delivering quality recruits at a reduced cost. It’s also about tapping into expertise, talent pools and capacity that you might not otherwise have access to.

    “In SMEs there is a feeling that what makes you great is that you do everything. They are concerned that when they leverage a company like AMS they will lose control of what makes their business theirs,” says Tanja Lahaye, Client Solutions Director EMEA, at AMS.

    “In reality, when we partner with SMEs we are an extension of their organization. We aren’t AMS, we are them,” she adds.

    Lahaye gives three ways that a RPO provider can help small and midsize companies develop talent acquisition.

    “Right now, hiring is on the side of corporations, not talent. There is a deluge of people coming in, but they aren’t always the right people with the right skills.

    “Hiring managers are misusing their time as they can’t get through all the candidates applying for roles. The knock-on effect of this is that the candidate experience is really bad as hiring managers are spread too thin. Candidates don’t get responses and this erodes the company’s brand,” says Lahaye.

    As the talent market fluctuates and becomes a candidate market again, these brands become less desirable as candidates recall previous poor experiences and share them with other potential recruits. Working with a RPO provider allows SMEs to consistently offer candidates a good experience while also identifying the right talent to pursue.

    Your voice and brand

    Secondly, outsourcing recruitment to an RPO provider gives SMEs better agility and creativity in the talent market.

    “We’re often able to help clients by taking on a portion of their business so that they can focus on other areas,” says Lahaye.

    “They can choose to invest in training their people to get better in certain areas, whether sourcing, skills development or identifying more diverse candidates, or simply focus on what they are best at from a talent acquisition perspective,” she adds.

    Finally, recruitment process outsourcing allows businesses to access expertise, knowledge and experience in a way they wouldn’t be able to do so in-house – while retaining control of their business.

    “Dependent on size, some small to mid-sized businesses might not even have a ‘true’ recruitment function. Their talent teams might do benefits, employee relations and recruitment all as part of the same job, pulling people in different directions and taking them away from what they are good at,” says Lahaye.

    “When SMEs work with us, they control the process. They can choose to purchase the piece where they need expertise, whether that’s people who understand how to use recruitment technology, know where to find people or develop procedures – and they do it efficiently in the client’s mechanisms.”

    According to HR and TA technology analyst Josh Bersin, recruiting has grown more challenging thanks to a labor shortage and the high demand for skilled candidates.  Not only are highly-skilled roles in great demand, but recruiting technologies, tools, and systems are radically changing, according to the founder and CEO of The Josh Bersin Company.

    “By working with a deeply experienced RPO firm, regardless of size, companies can quickly upgrade their process and technology, and take advantage of deep expertise in this complex area”, he tells AMS Catalyst.  “I see RPO as a steady and increasingly important part of the HR marketplace, growing in importance over time.”

    Your voice and brand

    Secondly, outsourcing recruitment to an RPO provider gives SMEs better agility and creativity in the talent market.

    “We’re often able to help clients by taking on a portion of their business so that they can focus on other areas,” says Lahaye.

    “They can choose to invest in training their people to get better in certain areas, whether sourcing, skills development or identifying more diverse candidates, or simply focus on what they are best at from a talent acquisition perspective,” she adds.

    Finally, recruitment process outsourcing allows businesses to access expertise, knowledge and experience in a way they wouldn’t be able to do so in-house – while retaining control of their business.

    “Dependent on size, some small to mid-sized businesses might not even have a ‘true’ recruitment function. Their talent teams might do benefits, employee relations and recruitment all as part of the same job, pulling people in different directions and taking them away from what they are good at,” says Lahaye.

    “When SMEs work with us, they control the process. They can choose to purchase the piece where they need expertise, whether that’s people who understand how to use recruitment technology, know where to find people or develop procedures – and they do it efficiently in the client’s mechanisms.”

    According to HR and TA technology analyst Josh Bersin, recruiting has grown more challenging thanks to a labor shortage and the high demand for skilled candidates.  Not only are highly-skilled roles in great demand, but recruiting technologies, tools, and systems are radically changing, according to the founder and CEO of The Josh Bersin Company.

    “By working with a deeply experienced RPO firm, regardless of size, companies can quickly upgrade their process and technology, and take advantage of deep expertise in this complex area”, he tells AMS Catalyst.  “I see RPO as a steady and increasingly important part of the HR marketplace, growing in importance over time.”

    Project RPO

    Recruitment is a labor intensive process that takes time and effort, often with specialist knowledge. Very few mid-sized businesses have the finances and desire to employ a single recruitment specialist, let alone an entire team. Partnering with a RPO provider gives expanding organizations access to expertise at a fraction of the cost. Effectively, SMEs can get recruitment expertise on a pay-per-use model.

    This can be particularly useful to businesses that are expanding rapidly into new geographies and sectors. Buying region-specific recruitment knowledge around hiring laws and talent expectations can be invaluable in moving quickly and effectively.

    This leads to another misconception around RPO. Many talent professionals believe that RPO is only effective for long-term, complex recruitment challenges. In reality, RPO can be hugely helpful in managing capacity gaps and talent acquisition capability on a project by project basis and Rebecca Wettemann, founder and CEO of market analysis firm Valoir, supports this view. 

    “For HR and talent acquisition teams with limited bandwidth, which is almost everyone, RPO is more than just an augmentation of existing resources. RPO can enable HR and talent leaders to scale up and down their recruitment efforts as needed while maintaining access to a broader and diverse field of talent.”

    Wettemann went on to explain that “because RPO’s are focused specifically on the talent acquisition process, they can bring up to date knowledge to talent pools and the most effective means to reach them. This is particularly important in areas of new demand or high specialization, or hard-to-find candidates. And of course, RPO’s provide strategic advice and develop recruiting strategies based on in-depth and up-to-date knowledge of evolving regulations and different compliance requirements for different locations, industries, and job roles. Critically, RPO’s are able to leverage their investments and knowledge in people analytics and other cutting-edge technologies to deliver their benefits to their clients without clients having to tackle investments.”

    So why should smaller companies consider partnering with a recruitment process outsourcing company to deal with their talent acquisition needs?

    By providing access to expert, experienced recruiters, RPO providers can improve your recruitment processes and outcomes, allowing you to focus more on the day-to-day requirements of your business. It can save you money in the long-term on recruitment, while also bringing you better and more diverse candidates. It can also help you develop better internal processes and procedures, all while maintaining your voice and branding.

    “If you embrace walking shoulder to shoulder with an RPO provider on the journey of talent attraction, it can only make your talent acquisition team stronger,” smiles Lahaye.

    written by the Catalyst Editorial Board

    with contribution from:

    Josh Bersin

    Founder and CEO, The Josh Bersin Company and HR and TA technology analyst

    Tanja Lahaye

    Client Solutions Director DACH, AMS

    Rebecca Wettemann

    Founder and CEO of market analysis firm, Valoir


    Building talent is often more effective than recruiting, and is now considered essential for enterprise success, candidate attraction and employee retention. Here’s what forward-looking TA and HR leaders must remember to retain talent and drive productivity.

    View the story

    The Art of Skills-Based Hiring:

    How to increase productivity and growth while averting the current skills crisis

    Contributors:

    April Hicks

    Head of Global Talent Acquisition, People Strategy & Enablement, Bank of America

    Tim Gillespie

    Interim Head of The Academy, Bank of America

    Josh Bersin

    Founder, Josh Bersin Company

    Lisa Forrest

    Managing Director, Client Services, Americas, AMS

    Bernard Marr

    Futurist, strategic advisor and business author

    Building talent is often more effective than recruiting, and is now considered essential for enterprise success, candidate attraction and employee retention.

    Here’s what forward-looking TA and HR leaders must remember to retain talent and drive productivity.

    Do you hear that sound? Throughout nearly every business, human resource and talent acquisition leaders can hear the quiet rumble of a crisis resulting in the lack of skilled employees and recruits. It’s getting louder and most C-suite executives are only just beginning to respond to these ominous signs.

    Look at some headlines:

    • Recently, Slack, the workplace chat platform owned by Salesforce, placed its employees on a one-week hiatus to earn “Ranger Status” via its Trailhead online learning platform
    • A recent Enterprise Strategy Report found that 71% cybersecurity executives admit that they’ve been impacted by the cybersecurity skills shortage, which has increased workload for cybersecurity teams (61%), left job openings unfilled (49%), and caused high burnout among staff (43%) 
    • Taiwan Semiconductor Manufacturing Company postponed the opening of its Arizona chip factory to 2025 due to a shortage of technical workers

    We are in the midst of a critical skills crisis. According to news reports, HR and TA experts believe that by 2030, demand for skilled professionals will far outstrip supply, and will result in a financial impact of $8.452 trillion in unrealized revenue. This crisis has spread to many fields that were once seen as desirable and lucrative by candidates and were once easy to find capable workers: IT, cybersecurity, finance and environmental science among others. But there is hope, say TA and HR leaders. The good news is that there are solutions to this crisis if companies address this challenge head on by evaluating how and where they find talented people. In short, they must invest in their future with the skills they need to be producers and leaders inside their companies. 

    This is where reskilling, upskilling and new skills can become the differentiator between failure and success. 

    According to HR technology analyst Josh Bersin, one answer to the ever-expanding skills crisis is to lean in “fast and hard” to reskilling the existing workforce. But this is easier said than done, he adds.

    “Reskilling is an intentional shift in how your company thinks about employee learning and development as well as retention, and it requires coordination at all levels of your organization,” says the founder of HR technology market research firm The Josh Bersin Company. “But if you get it right, you will reap the benefits from increased productivity—aka profitability—as well as developing higher rates of employee retention and a deeper commitment towards your brand.”

    TA leaders have heard this message loud and clear and are responding to the changing nature of employee and candidate skills. Not long ago, a candidate’s resume lead with their job experience and education on top of the paper or electronic resume with a small list of skills at the bottom of the document.

    “Now, skills have switched places in importance and priority with education and experience thanks to the increased demands of modern work,” says Lisa Forrest, Managing Director of Client Services for AMS. 

    “The skills that I had at the bottom of my CV were relevant when I started my job and were probably relevant 10 years into my job, but those skills might no longer be relevant two years from now,” she says. 

    The increased and insatiable demand for new skills has spurred employers to hire candidates for the skills that they currently possess, but HR and TA leaders must also be aware of the skills they will need for the same role in the years to come. If that were not challenging enough, employers must screen for candidate’s willingness to learn new skills as well.

    “It’s not just the skills that the candidate has today. It’s their ability that I see in them to acquire additional skills as they work,” says Forrest. “I may not care if they worked on a legal, sales or an operations team I want to know if they can learn new ones along the way.”

    Unfortunately, Forrest says this is where leaders get “stuck.” Hiring managers may know the hard skills that a role requires—knowledge and experience with risk and compliance in financial services, for example—but they may not know the soft skills that are also necessary for filling a new role.

    “When you ask a company to work out what skills they need, they typically are asking for soft skills. They might be negotiation skills, a level of moral conduct and code of behavior. It could be the need for people to pay a high attention to detail or adherence to a framework of rules,” says Forrest. “Hiring managers and recruiters often find it difficult to pinpoint what they’re asking for.”

    Fortunately, there is no shortage of TA solution providers—many of which are AMS partners— whose tools can assess and infer current and emerging skills. According to Bersin, vendors like Eightfold, Gloat, Phenom, Beamery, and others use advanced AI to identify candidate skills from their job experiences and other relationships. 

    “The big challenges companies have is deciding what skills to associate with a given job, and then building a taxonomy. Most companies have over-engineered themselves to death and unfortunately, some tools are not really that useful yet,” says Bersin. “SAP is actually there but in general most companies are relying upon a new generation of talent intelligence tools to do this.”

    When asked to name the hot skills for the future, Forrest calls this “the golden question.” Ironically, the quest for many of these hot skills in the coming two to four years are not entirely brand new. Just ask Bernard Marr. The futurist, strategic advisor and business author believes that the hot skills for 2024 will be found in Generative AI and machine learning, sustainability, project management and communications, healthcare, data, interpersonal networking, cloud computing, and cybersecurity. Although these topics have been around for years—the concepts of cloud computing have been around since the 1960s—the skills required to master these constantly developing fields continue to grow at a rapid pace.

    This is why employers must focus on skills and reskilling candidates and current employees like never before.

    Enter “The Academy” at Bank of America

    One employer that did just that is Bank of America. One of the world’s largest financial institutions, it offers skilling and reskilling to its 213,000 global employees via The Academy of Bank of America.

    According to Tim Gillespie, interim head of The Academy, the bank’s in-house education initiative began in 2016 with a focus on its consumer business and financial centers and expanded to wealth management in 2019. In 2021, Bank of America merged its global learning organizations and officially launched The Academy at Bank of America to support the career development of all employees.

    Gillespie says that The Academy is a “shining example of true partnership” across Bank of America’s different functions including lines of business, global human resources and other divisions. “We knew that there was variability in the employee experience happening across the board, both in onboarding and upskilling, and making sure that people understood what’s expected of them in that role,” he says.

    Once it started its skilling initiative, Bank of America soon realized that it had to gather disparate groups inside the bank to deliver consistency for new employees. “We know that if new recruits can be onboarded and feel like they’re cared for, set up for success, understand the values and expectations of our company, that we are far more likely to improve retention, and therefore reduce attrition,” Gillespie says. He adds that the bank wanted to increase the speed to proficiency and productivity, which ultimately helps to serve the client better.

    The Academy also supports industry licenses and designations such as the Series 7 – aka the General Securities Representative Exam—and Certified Financial Planner degree. “We provide them with a calendar, the resources, and in many cases, instructor-led training to allow them to do that while they continue in their role at Bank of America,” he says.

    The Academy also leverages immersive technology for learning – including deploying virtual reality (VR) headsets at 4,000 financial centers to better equip employees for challenging conversations, train for banking and advising procedures, and even how to respond to dangerous situations like a bank robbery. Last year, The Academy conducted more than 940,000 practice sessions in its immersive technology modalities, and teammates shared that the exercises helped them deliver better service to bank clients and customers.

    Along with building up The Academy with cutting-edge technology, the bank is in its third year of creating a job architecture, which includes a robust skills library to help the bank create a job framework that groups similar jobs inside the organization. 

    “This ensures that people have a clear understanding of what we call ‘job families’ to help anyone who wants to move across the company,” says April Hicks, Head of Global Talent Acquisition, People Strategy & Enablement at Bank of America. Prior to the creation of this job architecture, Hicks says the bank didn’t have a consistent language or framework to entice people to pursue new skills. “It became challenging for people to assess a skill when we’re not talking about that skill in the same way,” she recalls. 

    In response, Bank of America created a skills library that boasts more than 200 skills and is in the process of embedding those skills into its HR processes with plans to link them to its employee learning solutions. 

    “We’ve used it to create job descriptions that are standardized and make it easy for employees to look at it and say, ‘now I get it,’ ” she says. 

    While The Academy and the skills taxonomy are powered by a variety of HR and TA technology solutions, they all operate with Bank of America’s core HR solution, Workday. The bank also built a custom jobs portal that houses every job description, related information, and how it connects with the Bank of America workforce. “All of that information flows between Workday and the other solutions to ensure that that information can be fed into our hiring processes,” says Hicks.

    The good news, the reskilling program inside Bank of America has had a positive impact on employee retention even as other global companies struggle to address the skills crisis. Bank of America’s internal talent communities have helped drive employee retention as employees have the ability to learn about new roles and opportunities inside the bank and obtain the skills needed for those positions. In 2022, Hicks says that 30,000 Bank of America employees moved to new roles within the organization. 

    “We want individuals to work for us for a career, not a job. We absolutely believe in making it easy for our employees to move throughout the company,” says Hicks. 

    “We’re a big company and frankly, there’s no reason to go down the street,” she says. “Why not stay with us and let us help you find that opportunity inside Bank of America?”

     written by Phil Albinus and reviewed by Catalyst Editorial Board

    with contribution from:

    Enter “The Academy” at Bank of America

    One employer that did just that is Bank of America. One of the world’s largest financial institutions, it offers skilling and reskilling to its 213,000 global employees via The Academy of Bank of America.

    According to Tim Gillespie, interim head of The Academy, the bank’s in-house education initiative began in 2016 with a focus on its consumer business and financial centers and expanded to wealth management in 2019. In 2021, Bank of America merged its global learning organizations and officially launched The Academy at Bank of America to support the career development of all employees.

    Gillespie says that The Academy is a “shining example of true partnership” across Bank of America’s different functions including lines of business, global human resources and other divisions. “We knew that there was variability in the employee experience happening across the board, both in onboarding and upskilling, and making sure that people understood what’s expected of them in that role,” he says.

    Once it started its skilling initiative, Bank of America soon realized that it had to gather disparate groups inside the bank to deliver consistency for new employees. “We know that if new recruits can be onboarded and feel like they’re cared for, set up for success, understand the values and expectations of our company, that we are far more likely to improve retention, and therefore reduce attrition,” Gillespie says. He adds that the bank wanted to increase the speed to proficiency and productivity, which ultimately helps to serve the client better.

    The Academy also supports industry licenses and designations such as the Series 7 – aka the General Securities Representative Exam—and Certified Financial Planner degree. “We provide them with a calendar, the resources, and in many cases, instructor-led training to allow them to do that while they continue in their role at Bank of America,” he says.

    The Academy also leverages immersive technology for learning – including deploying virtual reality (VR) headsets at 4,000 financial centers to better equip employees for challenging conversations, train for banking and advising procedures, and even how to respond to dangerous situations like a bank robbery. Last year, The Academy conducted more than 940,000 practice sessions in its immersive technology modalities, and teammates shared that the exercises helped them deliver better service to bank clients and customers.

    Along with building up The Academy with cutting-edge technology, the bank is in its third year of creating a job architecture, which includes a robust skills library to help the bank create a job framework that groups similar jobs inside the organization. 

    “This ensures that people have a clear understanding of what we call ‘job families’ to help anyone who wants to move across the company,” says April Hicks, Head of Global Talent Acquisition, People Strategy & Enablement at Bank of America. Prior to the creation of this job architecture, Hicks says the bank didn’t have a consistent language or framework to entice people to pursue new skills. “It became challenging for people to assess a skill when we’re not talking about that skill in the same way,” she recalls. 

    In response, Bank of America created a skills library that boasts more than 200 skills and is in the process of embedding those skills into its HR processes with plans to link them to its employee learning solutions. 

    “We’ve used it to create job descriptions that are standardized and make it easy for employees to look at it and say, ‘now I get it,’ ” she says. 

    While The Academy and the skills taxonomy are powered by a variety of HR and TA technology solutions, they all operate with Bank of America’s core HR solution, Workday. The bank also built a custom jobs portal that houses every job description, related information, and how it connects with the Bank of America workforce. “All of that information flows between Workday and the other solutions to ensure that that information can be fed into our hiring processes,” says Hicks.

    The good news, the reskilling program inside Bank of America has had a positive impact on employee retention even as other global companies struggle to address the skills crisis. Bank of America’s internal talent communities have helped drive employee retention as employees have the ability to learn about new roles and opportunities inside the bank and obtain the skills needed for those positions. In 2022, Hicks says that 30,000 Bank of America employees moved to new roles within the organization. 

    “We want individuals to work for us for a career, not a job. We absolutely believe in making it easy for our employees to move throughout the company,” says Hicks. 

    “We’re a big company and frankly, there’s no reason to go down the street,” she says. “Why not stay with us and let us help you find that opportunity inside Bank of America?”

     written by Phil Albinus and reviewed by Catalyst Editorial Board

    with contribution from:

    April Hicks

    Head of Global Talent Acquisition, People Strategy & Enablement, Bank of America

    Tim Gillespie

    Interim Head of The Academy, Bank of America

    Josh Bersin

    Founder, Josh Bersin Company

    Lisa Forrest

    Managing Director, Client Services, Americas, AMS

    Bernard Marr

    Futurist, strategic advisor and business author


    Talent Acquisition at a Crossroads

    View the story

    Talent Acquisition at a Crossroads

    Skills shortages. Pressure to supercharge recruitment processes. A lack of strategic support.

    In association with The Josh Bersin Company, our latest survey of 130+ HR executives reveals that the TA industry is at a critical pivot point.

    In response to these findings, the Talent Acquisition at a Crossroads Factbook explores key focus areas to help HR and TA teams enable transformation by becoming closer to their own organization – as a true strategic partner.

    Article

    Is 2024 the year of strategic talent acquisition?

    Strategic talent acquisition in the face of a rapidly changing labor market was the key focus at the most recent Innovation Board, a unique collaboration of talent leaders brought together by AMS and The Josh Bersin Company.

    Facilitated by Josh Bersin (Global Industry Analyst & CEO, The Josh Bersin Company) and Jo-Ann Feely (Global Managing Director, Innovation, AMS), the session highlighted actions that today’s talent leaders can take to deliver success in our new world of work.

    Topics of discussion included:

    Addressing labor shortages and engaging workforces
    Organizational transformation and the impact on TA
    Delivering an AI revolution
    Navigating hybrid work

    Among the key takeaways from the Innovation Board session was one crucial point of agreement: 2024 will be one of the most transformative yet for the talent acquisition industry.

    Discover the complete range of insights, and how talent teams can begin to take the position of strategic advisors in this changing global market.

    Webinar recording avaliable now

    The Talent Climate: Talent Acquisition at a Crossroads – from Transaction to Strategy

    In this insightful session, experts from AMS and The Josh Bersin Company discussed the key takeaways from the latest report:

    1. 40% of TA leaders highlight readiness gaps – a clear call for strategic integration.
    2. Urgent need for structured tech adoption in TA.
    3. Skills shortages continue to be a significant challenge demonstrating the need for innovative approaches.
    4. DEI still central.
    5. Essential to balance efficiency and strategy.

    Speakers:

    • Jim Sykes, Global Managing Director, Client Operations, AMS
    • Janet Mertens, Managing Director of Operations, AMS
    • Bill Pelster, Co-Founder, The Josh Bersin Company



    Learn how you can future-proof Talent Acquisition for 2025 and beyond

    View the story

    TEST: Get your complete guide to Recruitment Process Outsourcing (RPO), from the experts (COPY)

    Learn how you can future-proof Talent Acquisition for 2025 and beyond

    Let’s talk about the future of Talent Acquisition: Turning today’s challenges into tomorrow’s wins.

    Get your copy of the report for:
    1. The latest trends in talent acquisition, like integrating AI.
    2. Insights to address challenges like talent and skills shortages.
    3. Actionable strategies to transform your talent acquisition approach.