Is your TA transformation on track?
A global sustainable chemical organization launched a Global Business Services centre in Kolkata as part of a wider transformation agenda to improve agility, standardize finance operations, and support long term growth. With aggressive timelines, location constraints, and hiring launched during the COVID period, the business needed a recruitment partner that could build a finance focused GBS operation from the ground up. AMS was engaged to design and deliver a scalable recruitment model, successfully building a high quality workforce of two hundred fifty professionals while supporting global transition milestones across multiple regions.
A global sustainable chemical company, the client inaugurated its Global Business Service Centre (GBS) in Kolkata, India, to enhance agility, drive standardisation, support growth, optimise costs and develop people.
Comprising of 250 people, the GBS acts as a shared service function to provide best-in-class services to all their 124 operating sites in 33 countries. The GBS aims to consolidate large-scale processes and deploy cutting-edge technology to drive operational efficiencies, as part of their transformation journey.
The client has embarked on an extensive transformation program aimed at becoming a “future-ready” organisation by enhancing business performance, strengthening global leadership, and driving more sustainable growth across its three business segments: Combined PET, Fibers, and Integrated Oxides and Derivatives (IOD).
The establishment of the GBS is one of several major transformation projects, which also includes implementing S4/HANA, an enterprise-wide Enterprise Resource Planning (ERP).
AMS initiated the project to establish the GBS (Finance) centre in Kolkata, centralising all regional finance functions in one location. The engagement began during the peak of the COVID-19 pandemic, as the client ramped up hiring efforts.
The project was built from the ground up. AMS was tasked to build a team of 150 employees over 11 months, then move on to the next 100 headcounts in a year’s time.
During this time, AMS and the client faced various location constraints. As most GBS set-ups are based in major cities like Chennai, Mumbai, Gurgaon, Noida, Bangalore and Pune, it was a challenge to attract and hire candidates from Pan India who were open to relocating to Kolkata.
In addition, as there was a short go-live timeline for transitions. Hence, the team focused on hiring candidates with a short notice period and reached out to immediate joiners from similar industries (All GBS, Genpact, TCS, Infosys, Capgemini) after their non-compete agreements were up.
AMS implemented a pilot project where the team started from ground zero and managed all HR-related work in the Employee Lifecycle from Sourcing to onboarding.
AMS introduced a mix of solutions that best fit the client’s needs:
The partnership between AMS and the client has proven to be a great success with the below mentioned results:
After a year of success with the client, they have recommended AMS to other GBS companies. As a result, AMS has since partnered with several other GBS companies.
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