At a glance
A global sustainable chemical company, the client inaugurated its Global Business Service Centre (GBS) in Kolkata, India, to enhance agility, drive standardisation, support growth, optimise costs and develop people.
Comprising of 250 people, the GBS acts as a shared service function to provide best-in-class services to all their 124 operating sites in 33 countries. The GBS aims to consolidate large-scale processes and deploy cutting-edge technology to drive operational efficiencies, as part of their transformation journey.
Since 2020, the client has embarked on an extensive program of transformation towards becoming a “future-ready” organisation through enhancing business performance, strengthening global leadership and achieving more sustainable growth across all of its three business segments – Combined PET, Fibers, and Integrated Oxides and Derivatives (IOD). The establishment of the GBS is one of several major transformation projects, which also includes implementing S4/HANA, an enterprise-wide Enterprise Resource Planning (ERP).
AMS kickstarted the project in April 2020 to set up the GBS (Finance) centre in Kolkata, centralising all regional finance functions in one location. The engagement was started during the peak of Covid-19, as the client started hiring aggressively.
The project was built from the ground up. AMS was tasked to build a team of 150 employees over 11 months, then move on to the next 100 headcounts in a year’s time.
During this time, AMS and the client faced various location constraints. As most GBS set-ups are based in major cities like Chennai, Mumbai, Gurgaon, Noida, Bangalore and Pune, it was a challenge to attract and hire candidates from Pan India who were open to relocating to Kolkata.
In addition, as there was a short go-live timeline for transitions. Hence, the team focused on hiring candidates with a short notice period and reached out to immediate joiners from similar industries (All GBS, Genpact, TCS, Infosys, Capgemini) after their non-compete agreements were up.