4 September 2020 — Head of consulting Joy Koh was featured in this article published by Human Resources Executive.

The pandemic will have a lasting impact on HR technology, experts said.

The dramatic shift in priorities facing the global HR community this year—a worldwide health crisis that has upended the traditional world of work, along with fervent calls for action on diversity and inclusion—took center stage at the 2020 Human Resources Technology China Conference. Current events were undeniable, as the conference—originally scheduled for May—was held in September in Shanghai, with some of the presentations delivered virtually.

Dozens of speakers from around the globe explored the HR areas that have undergone the most change in 2020 and those that will continue to evolve in the coming months and years, regardless of geographic location: employee engagement, the war for skills, emerging technologies and bias in the workplace, among them...