At a glance
The company’s mission is to continually raise the bar for their customer experience with the aim to be the world’s most customer centric company. AMS supported this global e-commerce company in hiring 175,000 US-based warehouse employees to meet customer demand without sacrificing their award-winning customer service.
Managed through their nationwide distribution centre network, this leading online distributor of consumer goods across the globe experienced a significant spike in order volume related to the world-wide COVID-19 pandemic. This created a need for the rapid hiring of 175,000 additional warehouse workers to meet the requirements of their customers.
Recognising that its Internal Candidate Connections Services Team needed assistance with fielding an influx of candidate enquiries, scheduling or rescheduling appointments, and troubleshooting system issues to allow mass hiring and onboarding to progress swiftly - all while ensuring the company’s focus on excellent customer service continued to translate to the candidate experience.