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Following its separation as an independent public company during the height of the global pandemic, Carrier faced an urgent need to modernize and unify talent acquisition across EMEA to support a newly defined operating model and long-term growth strategy. Recruitment across the region was fragmented, heavily agency dependent, and placing operational strain on HR teams, limiting their ability to act as strategic business partners. AMS was engaged to design and implement a scalable EMEA RPO solution that standardized processes, embedded Workday as the single global ATS, reduced third-party reliance, and introduced data led decision making across thirty three countries. The transformation delivered a harmonized, multilingual recruitment model supported by modern technology, analytics, and centralized delivery, enabling Carrier to scale talent acquisition with confidence while improving experience, quality of hire, and strategic workforce insight across the region.
Carrier Global Corporation is the leading global provider of healthy, safe, sustainable, and intelligent building and cold chain solutions with a diverse world-class workforce. Carrier operates in 52+ countries across the Americas, EMEA and APAC and have c.58,000 employees.
In April 2020, Carrier became an independent, publicly traded company. As a 100-year-old start-up, and in the midst of a global pandemic, they seized the opportunity to create a fundamentally new business and since then have leaned into three critical secular trends – healthy buildings; healthy, safe, sustainable cold chain; and sustainability.
Partnering with AMS to implement an EMEA RPO solution, Carrier focused on expanding talent acquisition to support 33 countries in EMEA with a consistent approach spanning, people, technology, and process.
Carrier’s talent acquisition activities across EMEA were decentralised and fragmented with partial coverage, inconsistent processes, limited technology, limited project management, and heavy agency reliance, with HR colleagues often having to manage recruiting activities, alongside BAU responsibilities. A change programme was required to expand talent acquisition to support the EMEA region using a consistent approach and mindset, spanning, people, technology, and process.
The use of one global applicant tracking system (Workday) was central to deliver business impact by providing data driven recruiting, global unified recruiting processes and enhanced candidate, hiring manager and recruiter experiences.
The change was required to:
The implementation was supported by a core team from AMS that consisted of 15 people across implementation, technology, business intelligence, sourcing and administration. The aim was to deliver:
A suite of technologies was also implemented to support the talent acquisition team. These include ‘Pocket Recruiter’, talent analytics and insight tools, AMS sourcing toolkit and a core reporting suite.
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