At a glance
Awarded the 2021 J.D. Power #1 Airline Ranking, Delta Air Lines is the leading U.S. global airline, headquartered in Atlanta, Georgia. It operates over 5000 flights daily and serves c. 350 destinations in 52 countries on six continents.
Delta Air Lines, an AMS RPO client since 2019, recently promoted a cohort of TA managers. They wanted to elevate their capabilities in order to become the next generation of TA leaders, positioning them to respond to the pressures TA is facing with rapidly changing and challenging market conditions in travel and hospitality.
The end goal is for this group to deliver impactful and relevant programs to the business, as well as elevating the overall TA service with a focused strategic and commercial outlook. Delta was also eager to invest in their TA managers population to support the air lines focused personal career growth and establish themselves as an employer of choice for people development and career opportunities.
One opportunity was Delta Air Lines planned relaunch of DEI-centered inclusive hiring training for Hiring Leaders across the organization. Highly visible across the organization, this program will raise the profile of TA as a strategic voice, partnering to deliver against the air lines' prioritized DEI objectives. TA leaders were committed to this development and sought to arm the team with the relevant tools to best align their capabilities with this and other strategically critical opportunities for TA so they could influence change and evolve the practice across the entire business.