From Cost Centers to Value Creators: How AMS Is Redefining GCCs
TL;DR: AMS Is Redefining Global Capability Centers in 2025
Global Capability Centers (GCCs) are no longer just about cost efficiency. They're now strategic hubs for innovation, digital transformation, and enterprise scalability. AMS is leading this paradigm shift with future-ready, AI-enabled recruitment outsourcing solutions. By aligning global talent strategies with business outcomes, AMS is helping organizations unlock unmatched ROI, faster time-to-productivity, and long-term resilience. Whether through RPO, BOT, or hybrid models, AMS brings deep GCC expertise, local hiring intelligence, and flexible delivery models that power transformation across technology, healthcare, and financial services.
2025 marks a high-stakes inflection point for U.S. enterprises. With talent in short supply and budgets tighter than ever, companies are being forced to rethink how they scale, how they hire, and how they stay competitive. The old playbooks are no longer working. Traditional hiring models, especially in tech-heavy and operations-focused functions, are falling short on speed and sustainability.
As these pressures converge, Global Capability Centers (GCCs) are gaining renewed relevance. But these are not the offshore cost-saving hubs of the past. Today’s GCCs, along with shared service centers (SSCs), have become central to executing enterprise transformation.
Technology, automation, and AI are redefining how organizations manage global talent and align it with strategic objectives. AMS is helping businesses embrace this evolution, delivering agile talent acquisition solutions that flex with demand and support sustained operational success.
Operating in over 120 countries, we offer access to a diverse talent pool and industry-specific insights. This global presence builds confidence in our capability to support talent acquisition needs across various sectors.
Why GCCs Matter in 2025 and Why India Leads the Charge?
Global Capability Centers (GCCs) are no longer peripheral back-office units. In 2025, they’ve evolved into core enablers of enterprise innovation and resilience. From cybersecurity and cloud engineering to AI, financial governance, and software R&D, GCCs now serve as critical hubs for high-value capabilities.
Several global shifts are fueling this transformation:
- Workforce Constraints in the US
According to the US Bureau of Labor Statistics (April 2025), there are more than 7.4 million open jobs across the country, with significant shortages in digital, healthcare, and operational roles.
- Rising Hiring Costs
Gartner’s 2025 Talent Report notes that cost-per-hire has increased by 18% year-over-year, especially for technical and specialized roles. Extended hiring cycles and limited supply are impacting time-to-productivity.
- The Strategic Rise of India
According to Zinnov, there are over 1,700 Global Capability Centers (GCCs) currently active in India. This number represents a significant increase, with India having more GCCs than any other country. With deep expertise in the India talent market, AMS enables clients to tap into high-skill, high-volume talent pipelines. These centers collectively employ 1.9 million professionals and generate $64.6 billion in revenue. Increasingly, these centers are focused on specialized, high-impact functions, including:
- Artificial Intelligence & Machine Learning
- Cloud Engineering & DevOps
- Cybersecurity & Zero-Trust Architecture
- Financial Compliance & Regulatory Governance
- Predictive Analytics & Data Science
- Risk Mitigation Through Talent Decentralization
GCCs also support business continuity and operational agility by decentralizing key functions and creating redundancy. In regions like India, where talent maturity is high and infrastructure is advanced, this decentralization becomes a strategic imperative.
However, building a GCC is only the beginning. Sustaining performance requires talent retention, organizational alignment, and localized execution. AMS brings this operational discipline and advisory support into every client engagement. We partner with clients to design a talent strategy that aligns workforce planning with long-term business goals.
Diversity and inclusion are key to our approach. By prioritizing these values, we foster innovative ideas and problem-solving through diverse workforces. This advocacy is part of our broader mission to create inclusive workplaces worldwide.
Our digital transformation guidance ensures organizations stay ahead of technological trends. We provide expert consultation on AI integration, helping businesses secure a competitive edge in today's market.
AMS also offers specialized recruitment outsourcing services designed to meet the evolving demands of global enterprises. Our digital transformation guidance ensures organizations stay ahead of technological trends. Our approach includes AI-enabled recruitment tools that enhance sourcing precision and streamline candidate matching. We provide expert consultation on AI integration, helping businesses secure a competitive edge in today's market.
Global reach and expertise define our service. We are committed to leading the revolution in global capability centers. Our solutions and expertise facilitate seamless integration of technology, driving efficiency and innovation in workforce management.
How AMS Powers GCC Transformation
AMS brings over 28 years of talent solutions experience, with a dedicated presence across India and a deep understanding of local hiring dynamics. As a leader in talent acquisition in India, AMS understands the nuances of regional hiring and compliance requirements. Our approach combines workforce intelligence, flexible delivery models, and scalable sourcing to accelerate GCC build-outs.
- Localized Talent Acquisition at Scale
Our sourcing teams operate across Tier 1 and Tier 2 cities, delivering specialized hires in engineering, finance, healthcare, and operations. AMS also leads in healthcare hiring, helping organizations scale clinical and operational roles with precision. We scale hiring models to match business growth trajectories, whether it’s 50 cloud engineers or 5,000 shared services roles.
- Optimized Time-to-Productivity
AMS designs hiring strategies that reduce onboarding friction and improve early-stage retention. Our data-driven recruitment workflows consistently reduce time-to-fill while increasing hiring manager satisfaction.
- Strategic Delivery Models
AMS offers multiple engagement models, including recruitment process outsourcing (RPO), build-operate-transfer (BOT), and hybrid models tailored to enterprise priorities. This ensures organizations can enter new markets with agility and operational clarity.
- Partnerships That Expand Talent Access
We maintain active relationships with Indian universities, bootcamps, and vocational training centers to source emerging talent aligned with modern skills demand.
AMS has delivered scalable, data-driven talent acquisition solutions for global organizations building or modernizing GCCs and shared service centers across India. Find out some of our key examples from recent engagements across technology, healthcare, banking, and pharmaceutical sectors.
Future Trends in Global Capability Centers
Our GCC models are built for innovation and scalability, enabling enterprises to adapt quickly to changing market conditions. New global capability center trends are changing how companies manage their workforce. Key trends include:
- AI-Enabled Hiring: Predictive analytics improve hiring success, reduce bias, and accelerate decisions.
- Generative AI: Powers onboarding, learning, and knowledge sharing.
- Edge Computing: Delivers real-time performance insights for distributed teams.
- Virtual Collaboration: Supports hybrid workforces and flexibility-first models.
- Digital-First Culture: Continuous upskilling and agile mindsets are key to GCC success.
AMS is positioned to help enterprises stay ahead of the shifts through modular, insight-led hiring strategies. Our AI and digital transformation guidance helps organizations integrate these technologies effectively. We focus on responsible AI use while supporting ethical practices and improving recruitment. This approach helps talent teams use modern tools for better candidate sourcing and onboarding.
From launching GCCs to transforming legacy SSCs, AMS enables organizations to build talent ecosystems that deliver resilience, speed, and innovation.
Our global reach, digital expertise, and commitment to ethical hiring set us apart. In a market where execution is everything, AMS ensures your GCC strategy delivers measurable business impact.
If your business is expanding into India or rethinking its global workforce architecture AMS is your partner in building scalable, future-ready talent capabilities.
Visit www.weareams.com or Contact Us to learn how we can support your global capability center transformation.