What does it take to completely transform Talent Acquisition across 47 countries… during a global pandemic… in just six months?
That’s exactly the story shared last week at the HRCoreLab conference in Barcelona, where Carrier and AMS took to the stage to showcase what true partnership and agility look like in action.
When Carrier spun off from its parent company in 2021, they were starting from a blank sheet. There was no global TA infrastructure. No modern tech stack. No consistent process. Just a pressing need to build a function that could scale rapidly, deliver value, and support the business in a time of global uncertainty.
Originally, the plan was to build an in-house team — until COVID hit. In a matter of weeks, the strategy had to pivot. The hiring plan was pulled. The headcount disappeared. And the CHRO gave a new brief: find a way to build a world-class TA function — without increasing cost, and fast.
That’s where AMS came in.
From complexity to clarity
The TA landscape at Carrier was, in the words of TA leader Dan Fitzpatrick, “a mess.” Fragmented agency spend. Inconsistent processes. No data. No visibility. No candidate experience to speak of. The goal was clear: simplify, standardise, harmonise — and do it all at pace.
Why AMS?
As Dan explained on stage:
“All the RPO providers can offer similar services — sourcing, delivery, tech support. But AMS stood out because they listened. They didn’t just sell a standard solution. They heard what we needed, challenged our thinking, and built something bespoke around our vision.”
It wasn’t just about ticking boxes. It was about partnership with purpose — aligning not only on processes and tools, but on mindset, culture and ambition.
The result? A global transformation at scale.
✔️ A fully integrated TA function covering 47 countries
✔️ Workday Recruiting at the core, supported by a strong tech ecosystem
✔️ 24 languages supported
✔️ Globally standardised processes with local flexibility where it matters
✔️ Less than 10% agency usage
✔️ $21.9 million in savings delivered in just three years (versus a five-year $12 million target)
✔️ And an award-winning programme recognised across the industry
And perhaps most importantly — data-driven hiring
Before the transformation, local hiring managers relied on anecdotal input and invoices from agencies. Now, Carrier has real visibility: funnel metrics, time to hire, conversion rates, market insights — all powering better, smarter talent decisions across the business.
🔄 A repeatable blueprint for success
The success of the EMEA transformation became the blueprint for further rollout across APAC and the Americas — proving that when you get the fundamentals right, global scalability is not just possible — it’s powerful.
As Dan said:
“The RPO only works if you lead it well, empowering it and enabling its success — it’s about creating one team, one mission, one standard. That’s how you win.”
Huge thanks to Dan Fitzpatrick and the team at Carrier for sharing this incredible journey so openly on stage — and for being such a fantastic partner.
This is what great TA transformation looks like:
🔹 Vision
🔹 Pace
🔹 Challenge
🔹 Collaboration
🔹 And a partner who truly listens.
If you’re thinking about how to elevate your own Talent Acquisition strategy — we’d love to talk.
Every business experiences hiring peaks – periods of rapid surge when extra work demands additional talent to deliver results. However, finding this talent quickly is becoming increasingly challenging each day.
Sourcing an additional 200 or 1,000 employees for a specific project or period can be a real challenge and takes up precious internal resources. Moreover, in a constantly evolving market, talent demands can change quickly. The ability to scale up at speed is vital, as success in business hinges on agility.
Organisations in the APAC region are beginning to reassess the traditional ways of talent sourcing and are looking to outsourcing to fill the gaps. However, outsourcing can seem like a big leap, often requiring significant commitment and investment. Many business leaders also express concerns about relinquishing control of their talent function when outsourcing.
Fortunately, that need not be the case. There is a simple, less daunting step businesses can take before committing to outsourcing: Resource Augmentation (RA).
Isn’t RA the same as RPO?
There is a common misconception that RA is the same as Recruitment Process Outsourcing (RPO). While both provide outsourcing support from an external partner and involve resources who become fully immersed in your organization’s talent team and culture, they differ in terms of both resource management and scope.
With RPO, you have the flexibility to outsource either specific elements of your TA function that require support or the entire end-to-end recruitment process to an outsourcing partner. The extent of outsourcing depends on your specific business needs. However, regardless of the scope, an RPO partner takes on the management and accountability of the resources they provide.
With RA, you gain the specific resources needed, whether they are sourcers, recruiters, or other roles. The management of these resources remains with your own team, allowing you to retain control of the project and its direction while benefitting from the additional support. RA is typically deployed for short-term projects, focusing on specific skills and roles that are needed promptly.
Fundamentally, RA offers outsourcing with less commitment and reduced costs, while ensuring organizations can retain full control of their recruitment process.
Why should I consider RA?
Opting for a RA solution offers many benefits, which are driving more and more organizations to take their first step into outsourcing:
Expertise – Gain access to a group of talent professionals with deep knowledge of the market.
Scalability – Adapt quickly to fluctuating demands in the ever-changing market conditions while avoiding high talent attrition rates, which can negatively impact employer brand.
Control – Seamlessly integrate external talent with your existing TA function, while retaining control over the whole process.
Convenience – Require less commitment than a more holistic, multi-faceted RPO service, and is ideal for short-term needs.
Gain access to the best recruiting talent
The benefits of RA extend beyond businesses.
In today’s job market, many candidates are not merely looking for roles, they are searching for security. This can pose challenges in attracting top recruiting talent when offering short-term contracts.
That is where RA can make a difference. Most RA partner organizations provide future job opportunities for candidates when their initial contract comes to an end. This added job security enables them to attract the best people for your needs.
Resource Augmentation that goes further
While choosing RA to address your talent needs is a significant step, selecting the right partner to deliver it will truly set you on the right path.
AMS’ unmatched expertise enables us to provide resources that are tailored to your business needs. Partnering with AMS means having access to our deep knowledge bank built on decades of experience in the APAC talent market. We have worked with a wide range of organizations and industries, ensuring that we can meet your unique needs effectively.
Furthermore, our talent pool is constantly evolving.
AMS sets itself apart as a RA service provider by equipping its teams with exclusive access to our proprietary expert learning models. This innovative approach ensures that our teams are continually upskilled, enabling them to stay at the forefront of industry trends and advancements. Unlike traditional staffing organizations, AMS prioritizes ongoing learning and development, empowering our partners with the specialized skills necessary to effectively address and overcome the complex challenges of today’s dynamic business environment.
Our RA solution offers a simple, cost-effective, and convenient way to meet your short-term recruitment needs.
Take your first steps toward outsourcing today. Speak to AMS.
Think about the last time you applied for a job. What stood out? Was it the polished Job description or the company’s website company’s, or was it the follow-up email that felt genuine, the recruiter who made a well-researched outreach message, or the thoughtful feedback after an interview?
For most of us, it’s the little things—those small, thoughtful interactions—that stick in our memory. These micro-moments define how candidates feel about a company, whether they’re hired or not.
What Are Micro-Moments in the Candidate Experience?
Coined initially in the context of consumer behaviour by Google, micro-moments are the brief, highly focused interactions where decisions are made or impressions are formed. In talent Acquisition, these micro-moments are those seemingly minor but highly meaningful actions that show candidates they’re valued.
They don’t require flashy campaigns or big budgets, but they do require intention and care. And in a world where so much communication feels generic, these moments can make all the difference.
A recruiter taking a minute to send a personalized follow-up after an interview.
Keeping candidates in the loop with timely updates instead of making them wonder.
Sending a proactive, personalized video message using tools like Hintro or Odro —a refreshing human touch in an age of mass AI-generated outreach.
Or even providing a thoughtful, constructive rejection that doesn’t just close the door but leaves it ajar for future opportunities via a Talent Community .
These moments, while brief, can shift a candidate’s perception from “just another applicant” to “someone this company values.”
Why Micro-Moments Matter
People remember how you make them feel. And for candidates, the hiring process can be a nerve-wracking experience. Micro-moments are powerful because they tap into emotional connections—a crucial driver of trust. According to Josh Bersin, trust is the cornerstone of any great employee or candidate experience. When candidates feel valued and respected at every step, they’re more likely to trust the organization, even if they don’t land the role.
Research backs this up. According to LinkedIn’s Global Talent Trends, 63% of candidates say their experience during the hiring process reflects how a company treats its people (source). And trust me, candidates are paying attention. Every interaction—or lack of one—contributes to the impression they’ll share with their networks or on review sites like Glassdoor.
Even more telling: a survey by CareerArc found that 72% of candidates who had a poor experience shared it online or with friends (source). Think about that ripple effect. A little effort to personalize your process goes a long way in avoiding a wave of negative feedback.
How to Make Micro-Moments Meaningful
Be Proactive with Updates Nobody likes to feel forgotten. A quick message like, “We’re still reviewing applications, and I’ll be in touch by Friday,” can turn silence into reassurance. Setting expectations is an act of respect—and it costs nothing.
Use Personalization to Stand Out Imagine receiving a short video from a recruiter, tailored just for you. They mention your skills or highlight why your background caught their eye. Personalized video outreach not only grabs attention but also feels authentic in a world filled with Mass produced AI generated emails.
Show Empathy Rejection is hard, but it doesn’t have to be cold. Providing feedback—even a brief summary—shows you recognize the effort candidates put into the process. It’s a simple gesture that can build goodwill.
Balance Technology with Humanity Automated tools are great for efficiency, but they’re no substitute for the human touch. Use AI chatbots and automated emails wisely ideally at the top of the funnel, ensuring they enhance—not replace—genuine connection. The more effort the candidate has gone to in the process the more important it is for the organisation to return the favour in closing the loop. For further information on this topic there are two fantastic deeper reads from my colleagues Craig Hunter and Ellen Cobb
Celebrate the Candidate’s Effort A little gratitude goes a long way. Thanking someone for their time and highlighting something specific they did during the process can turn even a rejection into a positive interaction.
The Bigger Picture
According to the latest Greenhouse 2024 State of Job Hunting report—a survey of 2,500 workers across the US, UK, and Germany—nearly half of US workers are actively job hunting. Yet, 79% of them admit to feeling heightened anxiety in today’s job market. One statistic in the report stood out as particularly troubling: 61% of job seekers reported being ghosted after a job interview, a figure that has risen by 9% since April 2024 (source).
Think about what this means in practice. These are individuals who’ve already cleared the initial hurdles of a crowded hiring process. They’ve dedicated time—often taking PTO, traveling, and showing up in person—to attend an interview. For many, it’s not just about answering questions; it’s about investing emotional energy and hope. The absolute minimum they should expect in return is closure, even if the news isn’t favourable.
Creating these moments isn’t about perfection; it’s about showing you care. Candidates understand that hiring is a busy, complicated process. They don’t expect constant communication or endless hand-holding. But they do expect respect and acknowledgment.
And as we have discussed earlier, candidates talk. The candidate who didn’t get the job today might refer their friend tomorrow because they were treated well. Or they might blast their bad experience to their network, or share the experience on growing sub Reddit’s like r/recruitinghell damaging your reputation. It’s in these small, seemingly insignificant moments that reputations are built or broken.
What’s Next?
If you want to stand out in a competitive hiring landscape, don’t just focus on the big stuff. Start small. Think about the touchpoints in your hiring process where you can inject a bit more thoughtfulness. A personalized note, a timely update, or even a short video message can be the difference between a candidate feeling like a number and feeling like they matter.
So, next time you interact with a candidate, ask yourself: What small moment of care can I create today?
Earlier this year AMS asked talent leaders across the globe their opinions on the ‘green skills’ crisis. Shockingly, 84% of respondents said something needs to be done urgently to address the green skills gap, but only 7% think something will!
I was expecting this headline to be part of the new whitepaper around green skills we have developed on the basis of our outreach and research, but actually seeing it brought to life through real data was certainly a sobering thought.
We also asked our respondents what the barriers are to bridging this gap and what needs to be done, to get to where we need to be. The insights that followed were fascinating and revealed that whilst a lot of work is required, optimism still remains among those tasked with creating the strategies for global talent in their organizations.I would encourage anyone who has an interest in talent strategies to help us achieve our sustainability imperatives to download the whitepaper here.
HR and talent leaders are uniquely positioned to be a powerful force in closing the green skills gap and supporting sustainability efforts and our whitepaper shines a light on some of the areas that could make a real impact.
We conclude our whitepaper with the following recommendations;
Embrace a long term mindset
Champion collaboration
Apply green skills with a fresh lens
Let your green show
Prioritize specialized training and development
‘Green skills’ apply to every industry in the global economy and all organizations will have to adopt a green skills talent strategy at some point in the near future. Those looking to secure a strategic competitive advantage will act now!
If we want to address the green skills gap, we need to understand that all future job roles will require green skills.
Figuring out what your next 6-12 month hiring roadmap looks like can be daunting. So many variables to consider, so many new technologies, you might feel pulled in various directions. The key is not to become overwhelmed by the array of twists and turns in the HR arena, but rather to lean-in to where you see your workforce in the future and plot the steps to get there.
With every industry showing unique needs and changes, here’s a snapshot of some of the interesting directions companies are headed in the coming months.
Energy, Engineering and Industrials
With a shift towards green energy, new legislation in this sector will promote more green skills as workforces evolves to become sustainable and decarbonized.
Investment Banking
As banks consider their internal structure, they are analyzing how technology will provide more agility to their hiring decision making. In highly regulated environments there is more of a hesitation around new technologies like AI. But some are interested in piloting technology and new tools to drive efficiencies where it is seamless to do so.
Construction, Healthcare, Retail
In high volume, hourly hiring – such as in the construction industry – there is a focus on leveraging a skills-based approach to determine the best fits for roles. Quality of hire remains supreme in this area of sourcing and recruiting.
Organizations will be looking to hire more contingent labor workers as they bounce back from lower hiring volumes. A continued uncertain economic landscape across many sectors is creating a greater focus on creating flexibility in their employee make-up.
Food and Hospitality
In California there has been a new minimum wage applied to the fast food sector, now at $20 per hour. An interesting development that will likely have consequences to other sectors and parts of the country. This presents an additional layer of complexity to an already evolving talent acquisition landscape.
Technology
Companies are exploring how to source talent for supporting and driving AI technologies. There has been an increasing interest in looking into the architect and planner roles involved in implementing and setting the stage for new AI technologies. Establishing a gameplan ahead of AI usage is a strategic step that is critical to ensure compliance is met and tools are utilized properly.
Pharmaceuticals and Life Sciences
Organizations are looking to their location strategy to reduce cost and drive scalability/agility – with India being an area of interest for some employers.
An important thing to think about on your talent road ahead is what your destination will look like. With every hiring destination looking a little different, each industry is going to require different TA needs and will need to adjust to the changing economic and technological landscape differently.
Artificial Intelligence (AI) is revolutionizing the TA landscape, promising increased efficiency, reduced costs, and a more nuanced approach to hiring. A McKinsey & Company study states that 40% of recruiting tasks could be automated, while current estimations suggest as much as $5,000 to $10,000 per hire could be saved using Generative AI (Gen AI). This transformation will allow TA and HR professionals to focus on strategic business issues, enhancing the quality of hires and building better teams. However, AI is difficult for companies to navigate, and many companies are still establishing their AI policies.
Speed of AI adoption is unprecedented
The rapid adoption of AI technologies underscores the public’s readiness to embrace intuitive and versatile technology. Gen AI, subset of AI technology that can generate new written, visual, and audio content by using datasets it is trained on. Gen AI also offers dynamic problem-solving capabilities and heightened personalization.
Current AI capabilities in TA
Gen AI is already enhancing efficiency and candidate experiences in several areas:
Create targeted job descriptions
Create online advertisements
Write copy for candidate outreach emails
Summarize feedback after an interview
Conduct interviews with candidates
These AI applications allow TA and HR professionals to focus on more impactful work. We believe AI will unleash a productivity boom, freeing recruiters from time-consuming repetitive tasks so they can focus on what they do best – building connectivity with candidates.
Barriers and challenges to AI adoption
The fluid regulatory landscape poses challenges for AI adoption. Laws such as the NYC Bias Audit Law (effective July 2023) mandate independent audits of AI in decision-making, creating constraints for companies. Multinational firms face additional complexity with varying regulations across regions.
Enterprises buy new technology slowly. The necessary rigor around the deployment of AI tools in companies clashes with the start-up culture of the Silicon Valley. Implementing this new AI technology in organizations takes time. There is a lag between AI capabilities and when companies and their employees are willing to embrace the new technology.
Responsible AI is crucial
Responsible AI is the practice of developing and deploying AI in a fair, ethical, and transparent way. Companies have a responsibility to ensure that AI systems are aligned with human values and do not harm individuals or society. The use of AI in talent acquisition raises ethical challenges around bias, discrimination and transparency that must be carefully monitored and addressed.
How companies are implementing AI
Companies have three primary approaches to adopt AI
Buy AI Solutions: Fast implementation but limited customization and bespoke features.
Build AI Solutions: Full customization but high development costs and maintenance responsibilities in perpetuity.
Outsource AI Solutions: Cost-efficient with expert support but less control over the AI development process.
Partners with global reach and ongoing investment in AI capabilities can provide on-demand access to advanced AI tech, helping organizations navigate the evolving landscape. Companies that decide to build their own AI tools will need AI engineering capability and integration resources. As AI tech evolves, continually testing for bias performance and other issues will also be required. Any company contemplating building AI tech in-house should be prepared for this level of commitment and expense. For most firms, this is impractical as their primary business endeavors consume most of their tech resources.
Future state
The future of work will be digitally driven, beginning with TA. AI will enable new ways of working, improving efficiency and candidate experiences. TA and HR leaders must prepare for a future where AI is integral to TA processes, ensuring their organizations remain competitive and attractive to top talent.
AI’s transformative power in talent acquisition is undeniable. TA and HR leaders must act now to implement AI strategies or risk falling behind. Partnering with AI experts can provide the necessary support to navigate regulatory challenges, manage ethical considerations, and realize AI’s full potential. By embracing AI, organizations can enhance their TA processes, driving success and innovation in the digital age.
We believe AI will unleash a productivity boom, freeing recruiters from time-consuming repetitive tasks so they can focus on what they do best – building connectivity with candidates.
As the challenges of recruiting the right talent continue to escalate, it is evident that these hurdles are only going to become more complex. Recently, I had the opportunity to speak with talent leaders in India to understand how they are navigating this increasingly demanding talent landscape.
It is apparent that companies must adapt and innovate to keep pace with the evolving job market. This includes implementing skills-based practices and fostering internal mobility. Additionally, optimising technological infrastructure, considering strategic outsourcing, and empowering recruiters to act as strategic advisors, are some critical steps towards achieving success in this dynamic environment.
Recently, AMS India hosted a conversation with Bill Pelster, Co-founder of The Josh Bersin Company, joined by talent leaders in two locations Bangalore & Mumbai. During our session, Bill and I explored the rapidly evolving talent and technology landscape, with a particular focus on the transformative impact of artificial intelligence (AI).
Navigating the shift
Globally, we are witnessing a persistent labour shortage, signalling a notable transformation in the employer-employee dynamic. An important element that has changed in the talent market is that we have very quickly moved from a talent surplus market to a talent shortage market. This shift heavily favours employees, accentuating their position of power in many parts of the world. Failing to recognise this fundamental change risks overlooking a crucial aspect of the evolving landscape.
Secondly, organisational reinvention is becoming widespread across industries. Large organisations like Disney and Netflix, are actively transforming their identities to adapt to evolving market demands.
Another critical theme revolves around the transformative impact of AI. Over the past year, AI’s impact has become increasingly pronounced. Those who underestimated its potential to revolutionise various aspects of business were at risk of being left behind. Despite the challenges it presents, understanding and embracing AI’s capabilities is essential for maintaining competitiveness.
Employees are increasingly vocal about their expectations and preferences, making it important for organisations to transition from traditional employee experience models to a focus on employee activation. This approach requires companies to respond promptly to employee signals and adapt strategies accordingly, similar to how consumer product companies react to market demands.
Redefining recruitment
Traditional recruitment methods are increasingly inadequate against the backdrop of today’s evolving business environment. Organisations must embrace a more holistic strategy that emphasises on internal mobility, upskilling, reskilling and reinventing to meet complex business objectives effectively.
AMS’s innovative approach has garnered recognition, illustrating the importance of aligning talent strategies with broader organisational goals. Considering the underlying dynamics, it is crucial to influence the global market, particularly amidst ongoing debates about recession and job growth.
Despite headlines suggesting job losses, the reality is more nuanced. Job openings are often swiftly filled, reflecting a seismic shift in global demographics. This presents significant challenges for talent acquisition professionals and highlights the need for innovative approaches to address evolving workforce dynamics.
Traditional notions of lifelong employment within a single industry are replaced by a new paradigm where individuals prioritise experiences and versatility over long-term loyalty to a single employer or industry. This shift is particularly pronounced among younger generations, who are more willing to switch jobs in pursuit of fulfilling experiences.
An analysis of LinkedIn data reveals a remarkable trend: nearly two-thirds of job changers are now switching industries, reshaping traditional recruitment norms. Recruiters are urged to adopt a skills-based approach, acknowledging that conventional boundaries between industries are becoming less relevant as skill sets continue to evolve.
In response to these challenges, HR and TA professionals must adopt a holistic approach to talent management. This includes upskilling and reskilling initiatives to align with evolving job demands, and actively encouraging open conversations about career transitions within the organisation. Instead of defaulting to mass layoffs, organisations should explore opportunities for internal mobility and skills development, capitalising on the transformative potential within their current workforce.
Adopting a skills-based recruitment strategy
By adopting a skills-based recruitment approach, promoting internal mobility, and fostering a culture of continuous learning and development, organisations can effectively navigate these challenges and position themselves for success in a rapidly changing global landscape.
Traditionally, employers held the upper hand due to an ample supply of talent. However, the landscape is changing, marked by the dwindling talent and the widening talent gap. We are transitioning into a post-industrial era where traditional HR practices may no longer suffice.
In this new paradigm, work and skills take precedence over job titles, demanding that organisations leverage technology for talent intelligence and create dynamic talent marketplaces. This approach promotes more flexible and responsive workforce management, aligning with the evolving needs and expectations of both businesses and employees.
By focusing on skills, organisations can uncover latent potential within their workforce. This approach aligns with the concept of “licensed work”, which prioritises human capabilities over repetitive tasks, fostering a more adaptive and innovative environment.
Harnessing AI
Just as Excel revolutionised the approach of data analysis, AI is poised to revolutionise how we approach work. By harnessing AI, organisations can optimise processes in areas like recruitment and career mobility. For instance, Starbucks has streamlined its hiring process to make it as easy as ordering a cup of coffee, demonstrating the power of removing friction in high-volume recruitment.
Similarly, AI is reshaping learning and development, thereby unlocking new opportunities for skill enhancement and career advancement. However, it is crucial to distinguish between AI as a mere feature and AI as a foundational solution. True integration of AI requires a fundamental shift in mindset and approach, heralding a new era of workplace efficiency and effectiveness.
When evaluating technology solutions, it is essential to discern between those merely augmented with AI and those fundamentally built on AI principles. This transition towards AI-native applications poses a significant challenge for established industry players like Oracle, SAP, and Workday, as they grapple with retrofitting their platforms for seamless AI integration.
The talent acquisition landscape is saturated with vendors offering a multitude of solutions. Partnering with experts like AMS, who bring valuable insights from the real-world experiences of hundreds of clients, can be transformative. As talent intelligence grows in importance, the use of AI in recruitment processes becomes crucial. For instance, AI can uncover additional skills not explicitly listed on resumes, thereby broadening the candidate pool and enhancing the alignment between job roles and applicants.
Consider the concept of “top of license” for recruiters, where they focus on the crucial 20% of the hiring process that requires human intuition and emotional intelligence. AI can manage the transactional aspects, freeing recruiters to focus more on assessing cultural fit and soft skills. While AI boosts efficiency, it is the human touch that remains irreplaceable for evaluating candidates’ suitability, particularly in aspects that require a nuanced understanding of personality and team dynamics.
These advancements herald a new operating model for HR, characterised by systemic HR practices. This paradigm shift compels a deeper understanding of AI-native technologies and their transformative potential for HR success. By embracing AI and effectively leveraging its capabilities, organisations can gain a competitive edge in talent acquisition and management.
The imperatives for the future
The research on systemic HR emphasises the need to rethink the HR function to operate more horizontally, directly aligning with the business’s primary concern: efficiently filling vacancies with the right talent. This involves breaking down traditional silos and fostering collaboration across HR domains, such as recruitment, retention, re-skilling, and job re-design.
Organisations must also redefine work processes in environments where skills are scarce, enabling employees to operate at their full potential. This means that departments, which have historically operated independently, must now collaborate in unprecedented ways, laying the foundation for systemic HR.
In India, where the pace of technological change is swift, it is crucial to embrace advanced concepts like AI in recruitment and agility in adapting to evolving skill sets. By aligning these concepts with organisational needs, businesses can effectively navigate the complexities of talent acquisition and management, ensuring a responsive and competitive stance in the global market.
Interested in learning more about the Talent Climate?
Our Talent Climate Series is a set of quarterly reports created in partnership between AMS and The Josh Bersin Company. They explore today’s challenging and turbulent world of talent, providing up-to-date and in-depth market insights, trends, and solutions for how to tackle the changing global conditions – so you can stay ahead of the talent forecast.
At first glance, hiring a painting contractor and managing campus recruiting seem worlds apart. Yet, dive a bit deeper, and you’ll find they share a core principle that’s surprisingly universal. Intrigued? Let me share a story.
After moving into our new home, with the holidays fast approaching and my to-do list overflowing, the walls still needed painting. Despite my DIY enthusiasm, time was not on my side. Reluctantly, I called in a commercial painter. To my amazement, they transformed our home in a day, allowing me to focus on what truly mattered – welcoming family.
This experience was a lightbulb moment, mirroring a concept well-known in business: outsourcing, or specifically, Recruitment Process Outsourcing (RPO) in talent acquisition. In our everyday lives, we do this everywhere – we outsource our car repairs to trained mechanics, healthcare to medical professionals, gardening to lawncare professionals, and the list goes on. But when it comes to recruiting, especially campus recruiting, we seem to forget help is available in the form of RPO.
Let’s explore why handing the brush (or the resumes) over to the experts might just be the smartest play you make this season.
Quality:
Quality isn’t just about getting it done but getting it done so well, people can’t help but notice. It’s like comparing walls and trim painted by a seasoned painter to your first attempt at painting; the difference is night and day. Outsourcing campus recruiting throws professional expertise into the mix, ensuring that the job isn’t just completed, but it’s done with a level of polish and finesse that only comes from years in the game. As an example, AMS supported an aerospace client in the redesign of their global engineering program, providing market best practice, insights, structure, and the delivery of a new assessment process. Results: We conducted over 2K final round interviews resulting in female hires increasing from 28% to 42% and had less than 2% written offer declines.
Cost:
Now, let’s talk dollars and sense. Economies of scale? Check. Lower opportunity costs because you’re not tied up doing something outside your wheelhouse? Double-check. Leveraging a professional’s access to significant and varied expertise? Triple-check. But it is not always about saving money. In some cases, it’s about creating better outcomes in the long-term that translates into high-quality hires, improved DEI outcomes, and improved retention, among other things. But make no mistake, administrative aspects of a campus program are the ideal areas to consider outsourcing as cost savings are extremely likely.
Time:
Time is that one thing we’re always running out of, and let’s be honest, spreading ourselves too thin is a recipe for disaster. Handing off aspects of your campus recruiting program can free your experienced team members up to execute where it makes a difference or tackle big-picture projects that really move the needle. It’s about playing it smart and making every second count.
Expertise and Specialization:
There’s something about someone who knows their stuff inside out that just inspires confidence. Whether it’s the pro painter who knows exactly how to bring your vision to life or a talent acquisition expert who can navigate the campus recruiting scene like a boss, that level of expertise is a game-changer. It means better outcomes, less fuss, and a whole lot of impressed onlookers.
Risks and Challenges:
Sure, handing over the reins comes with its own set of worries. Will the service provider get it? Can they deliver to your standards? It’s like letting someone else cook your signature dish for a big party. The trick is in the vetting—checking out their past work, talking to references, and making sure they’re the real deal. Consider AMS: With a 97% client retention rate, a unique specialization in campus recruiting, over 100+ years of campus leadership experience, choosing us isn’t just a safe bet—it’s a strategic advantage.
Benefits and Drawbacks:
The upside? Think potential cost savings, top-notch quality, and the freedom to dive into work that really makes an impact. Not to mention, the ability to scale up or down as your business ebbs and flows. The downside? Costs may add up, building trust takes time, and you might miss having those extra hands for odd jobs.
Conclusion:
The moral of the story? Whether it’s ensuring your home looks its best or sculpting a top-tier early career recruiting program, smart outsourcing is your strategic ace. It’s not just about delegating tasks; it’s about empowering your organization to excel at what it does best, unlocking potential and efficiencies along the way. Ready to play it smart? Let’s chat: Connect with a talent acquisition expert.
“Master your strengths, outsource your weaknesses.” – Ryan Khan
In a world of uncertainty, India’s talent market continues to experience significant growth. Global Capability Centres (GCCs) are successfully navigating the dynamic landscape by embracing new technologies, particularly evident in the recruitment space.
India’s GCCs have acknowledged the benefits of incorporating technology into their hiring processes, with many transitioning towards a more digital and data-driven approach. Notably, 96.5% of recruiters in this market agree that Artificial Intelligence (AI) stands out as one of the best ways to improve recruitment process and eliminate bias.
The transition towards a digitally driven hiring strategy not only conserves time and resources for TA teams, but also streamlines administrative tasks. For instance, the integration of automated chatbots for interview scheduling alleviates the administrative burden on recruiters, enabling them to focus on more critical tasks. Data-led hiring also empowers organisations to source, attract and engage a wider, more diverse pool of candidates globally, leveraging AI-driven skills, intelligence, and mapping.
However, It’s not all smooth sailing!
While it would seem logical to introduce technology into aspects of your recruitment process, it is not as simple as flipping a switch. Many GCCs are recognising that digital transformation poses a significant challenge.
Amidst the myriad of talent technology solutions and tools available in the market, identifying the right option for your unique business needs can be an intense endeavour – not to mention the subsequent challenges of implementation and optimisation.
Building a strong technology stack is not done by simply picking something off the shelf. What might work for one business may not necessarily work for your unique requirements.
This is where partnering with an expert Recruitment Process Outsourcing (RPO) provider can be a game-changer.
Making technology work for you
An expert RPO partner will identify the optimal talent technology stack tailored to your specific business goals, whether it involves streamlining candidate processing, insight-led sourcing, or improving diversity and inclusion.
RPO organisations regularly trial, evaluate and rank new talent technology solutions, providing deep insight into the talent tech landscape. They also train your talent acquisition teams on utilising the resources if your business decides to integrate them into the organisation.
How AMS simplifies your hiring process through technology
Be it utilising AMS’ own technologies or tapping into our extensive partner network, we present the right solution to enhance the effectiveness and efficiency of your hiring process.
One such digital solution we offer is AMS Verified. AMS Verified is designed to identify the ideal technology fit from among thousands of available talent technology solutions, optimising your talent technology stack to support your mission of finding the best talent for your business.
AMS One optimises the delivery of RPO talent solutions, enhancing quality of hires, accelerating time-to-hire, improving fairness in the hiring process, and increasing satisfaction among hiring managers and candidates.
An AMS success story
The challenge
In 2020, a customer services client partnered with AMS to hire 1,200 junior-mid level specialists annually. By 2023, this forecast was predicted to more than double, reaching over 5,000 hires. AMS took on the responsibility to improve the client’s recruitment processes to effectively manage the significant surge in hiring volume.
The solution
AMS initiated a three-month pilot programme to streamline the candidate screening process. This included implementing a new technology that eliminated the need for recruiters to individually test for language skills and conduct assessments on numerous candidates.
AMS also supported the in-house recruitment team to expedite interviews, and managed offer processes to lessen the client team’s involvement – resulting in a weekly time savings of 50 hours.
The results
The partnership achieved significant results:
Processed over 800 candidates during the three-month pilot program
Extended 134 job offers.
Saved 1,667 person-hours through a reduction in client involvement.
Achieved a submission-offer ratio of 17.5%, a substantial increase from the previous 2%.
Enhanced candidate quality and improved hiring manager experience.
