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A subsidiary of a leading global financial institution with a growing footprint across the Americas partnered with AMS to bring control, visibility, and cost discipline to its contingent workforce. Amid rapid growth and a strong “customer first” philosophy, non‑permanent labor engagement had become fragmented, creating unnecessary cost and compliance risk. Through a comprehensive, data‑led diagnostic, AMS delivered a clear roadmap to centralize governance, improve decision‑making, and unlock significant savings, also while strengthening long‑term operational resilience.
The client is a subsidiary of a leading global financial institution with a significant and growing footprint in the Americas. Guiding a strong “customer first” philosophy, the institution serves both individual and corporate clients with a mission to be their most trusted financial partner.
Amidst a period of significant growth, it was found that the engagement of non-permanent workers had become fragmented and largely uncontrolled. Hiring managers often bypassed the existing Managed Service Provider (MSP) model, which after more than a decade in place, managed only 11% of the overall contingent workforce spend.
Without a clear workforce strategy or centralized governance model, the organization faced increasing complexity and inefficiencies in how contingent workers were sourced, managed, and tracked across business units. These challenges were not only driving unnecessary costs but also creating compliance and operational risks.
As the bank’s contingent workforce program expanded without clear governance or visibility, several operational and strategic challenges emerged that limited efficiency, cost control, and compliance across the organization. These included:
To address these challenges, the bank partnered with AMS to conduct a comprehensive diagnostic of their contingent workforce program. The objective was to uncover the root causes of inefficiency, assess overall program maturity, and identify practical strategies to improve visibility, compliance, and cost control.
AMS’s approach combined strategic analysis, stakeholder engagement, and data-driven evaluation to build a sustainable roadmap for transformation. Key actions included:
This integrated approach delivered the foundation for a scalable, compliant, and cost-efficient contingent workforce model aligned with the bank’s business goals.
The diagnostic revealed systemic issues that were limiting program effectiveness and increasing operational risk:
The diagnostic provided the bank with a clear, data-driven roadmap to transform its contingent workforce management. Through AMS’s analysis, the bank gained a holistic view of its non-permanent workforce for the first time, enabling better governance, stronger risk controls, and measurable cost efficiencies.
Key insights uncovered from the deep diagnostic:
The bank’s partnership with AMS exemplifies how a data-led diagnostic can unlock value and mitigate risk in large-scale contingent workforce programs. By addressing the root causes of inefficiency, fragmentation, lack of visibility, and outdated processes—the organization is now positioned to implement a mature, centralized workforce strategy that delivers sustained cost savings and compliance assurance.
This transformation not only strengthens the bank’s operational resilience but also reinforces its commitment to responsible growth, strategic workforce management, and a “customer first” philosophy that extends to every level of its organization.
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