AI is reshaping hiring. Make it inclusive.
As Delta Air Lines prepared its next generation of Talent Acquisition leaders for a rapidly evolving travel and hospitality market, the organization recognized the need to strengthen leadership capability, strategic execution, and influence across its TA function. Following the promotion of a cohort of TA managers, Delta partnered with AMS to equip this group with the skills required to deliver high-impact initiatives, including the relaunch of a highly visible, DEI-focused inclusive hiring program. AMS designed and delivered a tailored Masterclass program that combined project management discipline, stakeholder engagement, and strategic decision-making within a real TA context. The program enabled TA leaders to accelerate delivery of business-critical initiatives, elevate TA’s role as a strategic partner, and build a scalable leadership capability that supports Delta’s broader people, inclusion, and employer-of-choice ambitions.
Awarded the 2021 J.D. Power #1 Airline Ranking, Delta Air Lines is the leading U.S. global airline, headquartered in Atlanta, Georgia. It operates over 5000 flights daily and serves c. 350 destinations in 52 countries on six continents.
Delta Air Lines, an AMS RPO client since 2019, recently promoted a cohort of TA managers. They wanted to elevate their capabilities in order to become the next generation of TA leaders, positioning them to respond to the pressures TA is facing with rapidly changing and challenging market conditions in travel and hospitality.
The end goal is for this group to deliver impactful and relevant programs to the business, as well as elevating the overall TA service with a focused strategic and commercial outlook.
Delta was also eager to invest in their TA managers population to support the air lines focused personal career growth and establish themselves as an employer of choice for people development and career opportunities.
One opportunity was Delta Air Lines planned relaunch of DEI-centered inclusive hiring training for Hiring Leaders across the organization. Highly visible across the organization, this program will raise the profile of TA as a strategic voice, partnering to deliver against the air lines’ prioritized DEI objectives.
TA leaders were committed to this development and sought to arm the team with the relevant tools to best align their capabilities with this and other strategically critical opportunities for TA so they could influence change and evolve the practice across the entire business.
AMS designed and delivered an interactive, expert-led Masterclass program based on industry-project management best practice and methodologies, fully tailored to enable success within a TA environment.
The multi-module Masterclass program consisted of scenario-based classroom learning and practical implementation of both hard and soft-skills, via interactive engagement. This helped participants understand how best to apply these concepts to their TA work. Sessions built skills and knowledge cumulatively over a three-month period, allowing participants to develop and hone their project management skills in a TA landscape, implement their learnings into their day-to-day operations and develop the core skills needed to adapt and thrive no matter the objective.
In addition, the program was also designed to weave in practical ways to work with reference to the inclusive hiring project. This allowed TA managers to leverage their new project management skills to build and accelerate delivery. The modules offered were based on 5 key competencies:
AMS powers talent strategies that deliver results, redefining a new era of talent driven by people, process, data and technology.
50M+ candidates assessed annually
2,000+ enterprise clients
40+ years of innovation
AMS offers digital innovation and responsible AI, providing agile talent acquisition solutions and talent consulting services that can scale with your business.
© 2025 Alexander Mann Solutions (AMS)
