Principal - Recruitment Administration

About Us

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

https://www.weareams.com/

The Role

Your next opportunity shouldn’t depend on your last job title but on your skills. At AMS, we focus on skills, potential, and the ability to grow.

The Principal - Recruitment Administration serves as a subject matter expert responsible for delivering efficient recruitment support and driving operational excellence across the account. The role focuses on ensuring smooth day-to-day operations, supporting team performance, maintaining process governance, managing stakeholder queries, and contributing to the overall success of the recruitment support function through effective coordination, reporting, knowledge management, and continuous improvement initiatives.

Key Accountabilities

This role supports either the 1:30 PM - 10:30 PM IST shift or the 3:00 PM - 12:00 AM IST shift. Candidates must be comfortable working either schedule based on business requirements.

Own operational delivery, including reporting, governance trackers, workload allocation, and ensuring SLA adherence.
Manage team communications, including mailbox oversight, client escalations, operational huddles, and stakeholder engagement.
Maintain process documentation and the client knowledge playbook, ensuring updates are communicated and adopted effectively.
Deliver quality assurance, training, and refresher sessions to drive process compliance, accuracy, and continuous improvement
Support forecasting, operational planning, ad hoc projects, and deputize for the Team Leader when required, leveraging digital tools and automation to enhance efficiency.

Skills & Requirements

4.5+ years' experience in recruitment operations, administration, or talent support within fast-paced environments.
Strong stakeholder management, communication, and team leadership skills.
Experience partnering with global clients and stakeholders to deliver operational excellence.
Solid knowledge of reporting, governance, SLA management, process compliance, and workload planning.
Proven ability to drive process improvements, training, knowledge management, and operational best practices.
Experience managing escalations, complex projects, and multi-location teams in a high-volume setting.

Why AMS?

At AMS, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way. We offer:

Full training and support
High value and challenging work
A vibrant, diverse, and collaborative culture
Flexible working
A competitive reward and benefits package*
The opportunity to embark on a recruitment career with one of the world’s leading recruitments companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

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