Is your TA transformation on track?
A global private aviation services provider partnered with AMS to transform high volume hiring across its fixed base operator locations in North America. With thousands of employees, hundreds of terminals, and more than eighteen hundred hires each year, the organization needed to improve hiring speed, candidate quality, and compliance while reducing reliance on recruitment agencies. AMS delivered a technology enabled, recruiter led talent acquisition model that shortened hiring timelines, improved candidate experience, and generated significant cost savings.
AMS is proud to partner with our client who operates one of the world’s largest networks of private aviation terminals, serving business and private aviation customers. Headquartered in North America, our client boasts hundreds of locations, and with a workforce in the thousands, provides world-class service in a number of countries across the globe.
As a fixed base operator (FBO), our client provides private aircraft with essential ground services like fueling, hangarage, maintenance, repair and overhaul. They deliver world-class amenities and facilitate red carpet arrivals, baggage handling, concierge assistance, catering and valet services.
Results:
The client feedback was overwhelmingly positive: “The time between candidate application submission to interview scheduling reduced from days to minutes. The end-to-end process also shifted additional tasks, such as offer creation, from managers to recruiters.”
The process focused heavily on compliance, ensuring our client compliantly captured candidate feedback. They continue, “With support from AMS, our communication and responsiveness have improved tremendously, overall bringing in the highest quality of candidates we have ever seen.”
With over 160 bases across the USA and Canada supporting more than 1,800 hires annually, the importance of maintaining quality of hire and reducing attrition is paramount to our client. Getting this wrong, or experiencing delays, is not an option.
AMS partnered with them to enhance their talent acquisition strategy and quickly initiated a knowledge transfer and training process, building a team equipped to handle routine hiring for 55% of the FBO openings. Working together, we brought best practices and highly trained resources to take over from the already existing recruiting team.
AMS rolled out a fully integrated high-volume technology system which is part of a best-in-class process and is supported by a fully trained team which handled all high-volume roles at the FBO locations. Our recruiters controlled the full TA cycle, from intake and requisition posting to talent attraction, recruiter phone screens, scheduling hiring manager interviews and extending offers. Current metrics show the average time from requisition approval to offer acceptance is 28 days.
While maintaining the current recruiting strategy, AMS enhanced the hiring manager experience and improved candidate quality by:
This strong partnership produced outstanding results:
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