AI is reshaping hiring. Make it inclusive.
As Delta Air Lines accelerated recovery coming out of COVID, hiring demand within its Technical Operations division quickly outpaced the capacity of traditional contingent suppliers. Delta needed a faster, higher-quality approach to sourcing skilled technical talent across a complex national footprint. Building on an existing RPO partnership, AMS expanded its remit in 2021 to design and deliver a dedicated contingent direct sourcing model for TechOps roles across the United States. By deploying a scalable, specialized team supported by talent pooling, skills assessment, market intelligence, and automated scheduling, AMS enabled Delta to meet urgent workforce demands while maintaining quality and consistency. The integrated full-time and contingent hiring approach allowed Delta to exceed hiring targets, dramatically improve conversion rates, and take a significant step toward a total talent management model aligned to operational resilience and long-term growth.
Awarded as No. 1 in customer satisfaction among airlines in North America by J.D. Power in 2021, Delta Air Lines is the leading U.S. global airline, headquartered in the State of Georgia, USA.
In partnership since 2019, the AMS solution initially focused on sourcing full time roles for Delta Air Lines which expanded to include contingent talent in 2021. Today, AMS is responsible for all direct sourcing for Technical Operations (TechOps) for Delta Air Lines throughout the US.
In early 2021, coming out of COVID, Delta’s high-volume hiring needs in their TechOps division outpaced Delta’s suppliers ability to build contractor pipeline in a fast and efficient manner to meet these needs. AMS was tasked with designing a plan to source contingent labor to supplement these requirements. Delta Air Lines was impressed with the quality of talent AMS delivered.
The partnership expanded to include contingent roles at the beginning of 2021. Delta Air Lines is supported by a dedicated, scalable team comprised of leadership, recruiters, sourcers, curators, administrators, performance management, market intelligence and business intelligence.
AMS uses a robust suite of tools and technologies to drive program efficiencies including talent pooling, soft and hard skill assessments, as well as automated interview scheduling for both virtual and face-to-face interviews.
The dedicated team fulfils all roles, full time and contingent, and follows a similar workflow regardless of worker type. For contingent hiring, AMS is responsible for direct sourcing and recruiting activities for TechOps up to the point of offer at which stage AMS engages with Delta Air Lines’ Managed Service Provider to conduct the required pre-employment and onboarding steps.
For full-time hires our team supports sourcing and recruiting, as well as the pre-employment chasing, start date confirmation through to onboarding.
AMS filled over 21,000 roles for Delta Air Lines in 2021 across 90 airports and corporate headquarters. Over 1,000 of those were contingent roles across TechOps (machinists, aircraft support technicians, maintenance technicians, painters and avionics) and Ground Support.
The AMS team now numbers 225 and supports all hiring needs including RPO, Resource Augmentation, Avature Technical Consulting, DE&I Consulting and Branded Direct Sourcing.
By having a dedicated team that supports both full time and contingent hiring needs, Delta Air Lines focuses on getting the best candidate for the role and is taking the steps to implement a total talent management solution.
AMS powers talent strategies that deliver results, redefining a new era of talent driven by people, process, data and technology.
50M+ candidates assessed annually
2,000+ enterprise clients
40+ years of innovation
AMS offers digital innovation and responsible AI, providing agile talent acquisition solutions and talent consulting services that can scale with your business.
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