Elevating sourcing skills
and enabling a new TA
model to succeed
About
HILTI Corporation is a multinational company that develops, manufactures, and markets products for the construction, building maintenance, energy and manufacturing industries, mainly to the professional end-user. Headquartered in Schaan, Liechtenstein, Hilti employs over 32,000 worldwide.
At a glance
Working closely with HILTI, AMS’s objective was to enhance HILTI's Talent Acquisition (TA) function to deliver more strategic and consultative outputs within the wider organization. In addition, AMS was asked to develop a modular curriculum to strengthen both foundational and soft skills in the sourcing team.
Working in partnership, our teams focused on the implementation of a holistic and comprehensive strategy to address HILTI's immediate training needs in all areas of advanced candidate sourcing & attraction, talent pooling & candidate engagement. Moreover, AMS provided the necessary tools and resources to support the ongoing development of new and existing team members.
The overall aim was to establish an engaging, immersive talent training program to upskill a global team of sourcers, who had recently moved into new roles. This was done through a range of live virtual training and follow-up ‘drop-in’ problem-solving sessions to enable knowledge transfer and practical application.
The opportunity
AMS strategy consulting collaborated with HILTI to globally train and upskill their newly transformed TA business function using a blend of pre-existing, best practice content and customized adaptations to reflect HILTI’s specific requirements and context. By partnering with AMS, HILTI sought to solve a critical skills gap within their sourcing function, which was expected to deliver a more strategic and consultative approach to the business and an improved ability to uncover niche, passive talent.
The solution
By training both foundational ‘technical sourcing’ and ‘consultative, soft skills’, practitioners gained well-rounded skills sets to drive direct sourcing whilst improving the hiring manager and candidate experience. Over the course of 4 ½ days of training, delivered in 12 sessions across 4 weeks, the team covered skills including:
Sourcing mandate and effective partnering with recruiters & hiring managers
Building a targeted channels-to-market strategy
Advanced Boolean operators
Getting your message right
Interactive candidate conversation
Influencing & persuasion during key ‘moments that matter’
Once the training concluded, AMS provided an additional 16 hours of ‘Ask the Expert’ troubleshooting and real-life problem-solving sessions to help sourcers apply their skills successfully in their day-to-day operations and to ensure learning and knowledge transfer.
The impact
Following the completion of the training program and 'Ask the Expert' sessions, the HILTI team has enhanced their approach and strategic thinking in sourcing across all geographies. The content is now available for repurposing across the broader TA function, and additional sessions have been conducted to further develop the skills and knowledge of the wider team.
The Sourcing training AMS conducted for us was hugely successful, getting consistently excellent feedback from the attendees and even the more experienced sourcers felt they had learned a lot. AMS were great to collaborate on the development of the bespoke material and really took time to understand our needs. The module on influencing and stakeholder management has a much wider application than just the sourcers and has since been used as part of our wider transformation change management program. Since the program was delivered, we’ve seen a notable increase in our InMail response rates, and many regions have already held sessions to roll out the training to their wider teams.”
Lara Farrell
Director, Global Talent Acquisition Operations
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