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Case Study

Unlocking flexibility to meet the demands of a dynamic market

50%+
Reduced agency dependency through internal capability.
90K+
Global workforce supported with redesigned TA.

Quick Summary

  • Marsh McLennan is the world’s leading professional services firm in the areas of risk, strategy, and people. With over 90,000 colleagues serving clients in 130 countries, and generating annual revenues exceeding $24 billion, they help corporate and public sector leaders navigate an increasingly dynamic environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman, addressing the most complex challenges of our time.
  • Amid a fast-evolving business environment, the company needed to adapt its Talent Acquisition (TA) approach to ensure scalability, cost-efficiency, and resilience while maintaining service delivery excellence across its global footprint.

The challenge

As a long-term RPO client of AMS since 2018, Marsh McLennan faced increasing pressure due to:

  • A rapidly expanding global footprint
  • A volatile and competitive talent market
  • The need for budget-conscious scalability
  • The demand for flexibility and enhanced TA capabilities

Their existing operating model was straining under these dynamics, requiring a strategic transformation that would align people, processes, and technology with future growth.

The solution

AMS Advisory delivered a commercially-viable, scalable, and forward-looking solution, designed to drive agility, efficiency, and effectiveness:

Key components:

  • Rightsizing resources: Optimized delivery capacity by aligning workforce with future demand, leveraging talent in lower-cost locations
  • Managing volatility: Stabilized resourcing models for predictable costs and planning
  • Specialization of roles: Segmented talent acquisition functions (e.g., sourcing, recruiting, early careers) for greater expertise and focus
  • Process streamlining: Standardized TA processes across global regions, aligned with technological upgrades
  • Technology centralization: Consolidated TA systems into a unified platform for better efficiency and user experience
  • Automation and scalability: Integrated automation to drive speed, consistency, and reduce manual workloads
  • Reduced agency dependency: Built stronger internal capability to handle critical hires, minimizing external recruitment spend

Results & impact

Following implementation, Marsh McLennan was positioned to activate its new TA operating model with confidence, achieving:

  • Improved cost-efficiency through smarter resource allocation
  • Enhanced operational agility to navigate market fluctuations
  • Better alignment between TA operations and business strategy
  • Reduced reliance on third-party agencies
  • A future-proof talent strategy grounded in data, technology, and scalable processes

Conclusion

This transformation underscores the value of long-term strategic partnerships and demonstrates how AMS Advisory services can help global organizations reimagine talent acquisition to meet current demands and anticipate future needs.

AMS continues to work closely with Marsh McLennan to evolve and optimize its talent capabilities—unlocking new levels of performance and impact.

Marsh McLennan
About AMS

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270,000+ Hires per year

2,000+ Enterprise clients

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