Joana Marie Ofrin‑Ortega is a Performance Manager within AMS, supporting the delivery and evolution of performance management across the Centre of Excellence Administration function. She plays a key role in driving performance discipline through metrics, reporting, and governance, while enabling leaders to translate strategic priorities into clear, measurable outcomes. With strong experience across performance reporting, operational analytics, and cross‑functional collaboration, Joana partners closely with operations, finance, insights, and leadership teams to assess capacity, identify risks and opportunities, and inform decision‑making. Her work spans headcount planning, operating model reviews, and OKR tracking, ensuring performance insights are accurate, actionable, and aligned to business needs. Joana is known for her structured, detail‑oriented approach and her ability to simplify complex data into meaningful narratives for stakeholders. She is committed to strengthening data‑driven performance management, improving operational transparency, and contributing to scalable, sustainable performance practices that support AMS’s global delivery model.